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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very close to the airport and could be very nice however it is very dirty and staff don't seem to care about cleanliness in any way
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location with easy access close to the airport, but we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests do not face a similar problem. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
Clean and personal. Great location to airport and dining at Donna's around the corner from the hotel was a great local treat!
Business response:
Gayle, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you loved our well-kept property and that our location close to the airport and Donna's worked well for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Our bathroom was poorly cleaned, the bathtub was almost clogged and hair were everywhere in that tub
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
The Staff are so awesome and wonderful. The Front Desk Name Angelic was so kind and very helpful approachable person. She assured that your stay will be great and satisfying. THANK YOU. FYI also to the 2 Filipino Driver, they and both kind and helpful and respectful driver. THANK YOU. This Hotel served a great Breakfast! All in all Was Wonderful Stay.. Keep it up. God Bless
Business response:
Angelica, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by the associates you mentioned, and we will be sure to share your compliments with them. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.