This profile has been claimed by the business owner or representative.
Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't want to sound petty but the lack of an ice machine kind of irked me. Also, it would have been nice to have a blanket on the bed whatever it was they had covering me wasn't much better than an oversized sheet of TP in it's thinness. The check-out time is 11 AM--kind of early, don't you think? The room is clean but spartan. It's utilitarian. The walls are kind of thin. That is, when the person next door took their shower at 4:30 AM the noise was pretty loud through the walls. Even as I'm drafting this there's a very lo... read more
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincere apology for the noise issues you experienced. Your comfort is very important to us, and we are reviewing this with our appropriate associates to ensure the convenience of our guests. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management.
Very close to airport, room clean and organized, hallway dark
Business response:
Thank you for reviewing your stay with us. It is nice to read that we met the majority of your expectations. We are glad to know you appreciated our convenient airport location as well as our well-managed accommodations. Thank you again for taking the time to write this review, and we hope to welcome you back soon. Sincerely, Hotel Management.
Madison was very kind and helpful! Thumbs up for her!
Business response:
Craig, thank you for choosing to stay at Extended Stay America. We are happy to read you had a great stay with us. We also appreciate you mentioning our staff member Madison. She is a real asset to our team, and we will be sure to share your compliments with her as she will be so pleased. Thank you again for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
We were just there overnight... Walking distance to airport. We were going to stretch and relax a bit in the pool but it was cold. Pillows were kind of flat but mattresses were nice
Business response:
Thank you for your review. We are glad you liked our convenient location and found our mattress comfortable. However, we are sorry for your disappointment with the temperature of the pool and with the pillows. We value your feedback and hope to see you again soon for a much better experience. Sincerely, Hotel Management
The hotel is very convenient to get to the airport. It takes less than 5 minutes to walk to the terminal.
Business response:
Thank you for your review. We are glad our location close to the airport and the terminal was perfect for your needs. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Be prepared for some discomfort here The beds were awful. Mine had a big dip in the middle so I kept rolling into my daughter. There was either not enough or no towels at the service desk. There was limited supplies for the kitchenettes. The roll away bed was made solidly of springs and not worth using.
Business response:
Mary, thank you for sharing your concerns. We are sorry for the difficulties you encountered with the comfort of the bed and that your experience was not stellar. We have informed our engineering team to do the needful. We hope to have another chance to provide you with a more gratifying stay. Sincerely, Hotel Management
Very close to the airport and could be very nice however it is very dirty and staff don't seem to care about cleanliness in any way
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location with easy access close to the airport, but we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests do not face a similar problem. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
Clean and personal. Great location to airport and dining at Donna's around the corner from the hotel was a great local treat!
Business response:
Gayle, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you loved our well-kept property and that our location close to the airport and Donna's worked well for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,303 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.