This profile has been claimed by the business owner or representative.
Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the 1-ply tissue and toilet paper! No matter what you were wiping, you wound doing it with your fingers. I immediately got some quality 2-ply tissues. Overall, the stay was good. Rates are outrageous, but they were worse anyplace else.
Very easy to roll out of bed and be at the airport.
Business response:
Dear Jeanne, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping and close to the airport. We are so pleased you found the hotel convenient to the airport and perfect for your visit! We look forward to having you as our guest again whenever your travels bring you back to Sincerely,Hotel Management
Wow This place seems to be more run down than expected.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We always want to ensure a seamless stay for every guest. Therefore, we apologize if your experience was anything other than perfect. We appreciate your observations regarding the conditions of our property. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. It was a pleasure hosting you, and we do hope to welcome you back soon for a much-impro... read more
Big Improvement I've had bad experiences here in the past, but it was clear they are turning this hotel around. The lobby is clean, and the hallway had fresh paint and was clean. Room was updated and clean. I was pleasantly surprised at the overall stay. Its clear they are trying hard to improve this hotel.
Never again. The airport being conveniently located across the street is about the only good thing in regards to this location. The whole place smells bad. Their idea of a "grab and go breakfast" was a basket of stale chocolate chip granola bars. Barking dogs are allowed to carry on in guest rooms. The bed in my room felt like it was out of a 1980s Motel 6. And I'm pretty sure I saw blood splatter in my bathroom from a needle injection. At $250 a night - I expect a lot more. Next time, I'll take a cab from the airport and st... read more
Business response:
Dear Benjamin, Thank you for staying with us and sharing your experience. We are glad that our proximity to the airport was perfect for your needs. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Juneau.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,318 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.