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Extended Stay America - Juneau - Shell Simmons Drive
- Hotels
- Juneau, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1800 Shell Simmons Dr., Juneau, AK, 99801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. The airport being conveniently located across the street is about the only good thing in regards to this location. The whole place smells bad. Their idea of a "grab and go breakfast" was a basket of stale chocolate chip granola bars. Barking dogs are allowed to carry on in guest rooms. The bed in my room felt like it was out of a 1980s Motel 6. And I'm pretty sure I saw blood splatter in my bathroom from a needle injection. At $250 a night - I expect a lot more. Next time, I'll take a cab from the airport and st... read more
Business response:
Dear Benjamin, Thank you for staying with us and sharing your experience. We are glad that our proximity to the airport was perfect for your needs. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Juneau.Sincerely,Hotel... read more
The renovation was exceptional and the staff was too. Especially it was great to see the well mannered Alaska Native clerk checking me in. A coffee pot was waiting for me in the room the staff that took my request for one, was on it. I was treated like royalty. TY
Business response:
Thank Leonard for your feedback we are constantly making improvements to our property based on our guests reviews. We thank you for taking the time to help us become better than we were yesterday.We look forward to hosting you again!
Location for airport stop overs is great otherwise it is a mediocre hotel. Most of the room furniture is wore out including the beds
Business response:
Dear Les, Thank you for taking the time to leave feedback regarding your visit and for highlighting our convenient location. Please know we are committed to providing a memorable experience for every guest; therefore, we hope you will accept our apologies that this was not your experience. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management
Elevator was kinda small for luggage, also there was some trash left in the room but otherwise it was great and the staff was friendly
Business response:
Thank Nichelle for your feedback! we are constantly making improvements to our property based on our guests reviews. We thank you for taking the time to help us become better than we were yesterday.We look forward to hosting you again!
Business response:
Thank Elizabeth for your feedback we are constantly making improvements to our property based on our guests reviews. We thank you for taking the time to help us become better than we were yesterday.We look forward to hosting you again!
Tutto
Business response:
Dear Francesco, Thank you for selecting Extended Stay America for your recent visit to Juneau and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Juneau - Shell Simmons Drive
How is Extended Stay America - Juneau - Shell Simmons Drive rated?
Extended Stay America - Juneau - Shell Simmons Drive has a 4.1 star rating with 1,290 reviews.
When is Extended Stay America - Juneau - Shell Simmons Drive open?
Extended Stay America - Juneau - Shell Simmons Drive is open now. It will close tomorrow at 12:00 a.m.