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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady in the front desk was on her cellphone and didn’t answer my questions,No breakfast o place to buy in hotel extra charge for cleaning service on room.
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
You get what you pay for, or a little less The bathroom was not clean - there were little hairs stuck around the sink from another guest shaving. The shower water also left some residue... I don't know if this was a problem with the hotel or the local tap water! Our room was non-smoking, but it smelled like cigarettes. Overall it was a fine option to save money passing through town for the night, but I probably wouldn't go back.
Business response:
Carrley, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We always aim to offer the best hotel experience with personalized service to every guest; therefore, we hope you will reconsider another visit so we can show you the hospitality you deserve. Sincerely, Hotel Management
Good hotel! Good clean rooms, with kitchenette if needing. We just stayed to catch our flight early the next day. We’ve stayed here a few times. Never any problems with the hotel. However there aren’t really any food places close so if you’re looking for that, plan ahead or go somewhere else.
The person at the front desk wasn't as helpful. She spoke so softly that i had to ask several times to repeat what she had said. And there were female hairs on the bed and pillows when I got to my room. Other than that, the room was perfect for what I needed it for
Business response:
Thank you for your review. We are sorry you did not experience the best from one of our associates. Your feedback has been discussed with the appropriate individual to ensure we are diligent in our service moving forward. We have also asked our housekeeping team to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Hallways were dark. I'm glad my kids or grandkids weren't there. They would have found it scary. Overall no real issues, just needed a place close to the airport to sleep. Sorry no coffee was available in the lobby.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Clean and budget friendly, would recommend to friends and family.
Business response:
Jason, thank you for the glowing review of Extended Stay America. We couldn't be more pleased that you had a relaxing stay and that you found us to be a good value. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,342 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.