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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is great and the rooms are great and very clean only one thing I don't like about it is the parking lot needs to be a lot bigger. No place or spots to park in. It was full
It appears that this property is being renovated, and it desperately needs it. My room seemed to be upgraded already, and it was clean. What I was not impressed with is that it is advertised on Expedia that you receive a complementary breakfast and that is not true. Please correct that so that others do not have to experience the disappointment and inconvenience that I did.
Business response:
Cheryl, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
It is an airport hotel Behind the night stand the clock radio had fallen. There was some bloody paper towles and a sheet of paper with some hand written notes on it. It was gross but the sheets and blankets were clean so i called it even because the price was only 62$.
Business response:
Jessica, thank you for your constructive review. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the cleanliness oversights you encountered. We will review this with our housekeeping team and make sure we are more diligent going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
The staff was very friendly, they were the best part. We had to ask for towels and some kitchen utensils for the kitchenette. There was a hole in the bathtub and no vent in the bathroom, so there was some obvious mold on the ceiling. There’s also a pretty outlandish charge for outgoing calls on the room phone, but the lady at the desk was nice enough to warn me before I made that mistake. The room was very spacious and the bed comfortable
Business response:
Thank you for your detailed review. We are glad you were pleased with the service our associates delivered and that our beds were to your comfort. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,342 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.