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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly, they were the best part. We had to ask for towels and some kitchen utensils for the kitchenette. There was a hole in the bathtub and no vent in the bathroom, so there was some obvious mold on the ceiling. There’s also a pretty outlandish charge for outgoing calls on the room phone, but the lady at the desk was nice enough to warn me before I made that mistake. The room was very spacious and the bed comfortable
Business response:
Thank you for your detailed review. We are glad you were pleased with the service our associates delivered and that our beds were to your comfort. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Not the best choice nasty First off we arrived and try and get settled and the TV wasn’t working. There were cords everywhere! We move the TV and the cable connector came apart. We go to the desk to ask for some tape to at least temporarily hold it so our son could watch something. Next we go to give our son a bath to find a hole big hole in the bathtub. Now someone obviously was in there prior to us because there was a few fresh towels and soap on the side of the tub you couldn’t miss it! No other room with 2 double beds so... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,362 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.