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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service should smile more n could have better happy customer service
Business response:
Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
I enjoyed the convenience to the airport and shopping/restaurants. The property was well maintained and had most of the amenities of home. The staff was GREAT!!
Business response:
Richard, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our well-kept property. We are also glad you were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Decent basic hotel for price Room was in good condition, but parking lot and facility needs general upkeep. Nothing extravagant, pretty basic, but decent for the price.
Business response:
Nicole, thank you for choosing Extended Stay America. We are happy to know you liked our comfortable accommodations as well as our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Book this hotel! 😁😍 Nice and easy the whole trip. I loved it!
Business response:
Venitto, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we appreciate you recommending us to future travelers. We look forward to welcoming you back soon. Sincerely, Hotel Management
so so The hotel was in decent condition. Only problem I had is that the front desk person didn’t give me any idea of where my room was or even where the elevator was located. I had to go back to the desk to ask about the location of the laundry facilities. The main reason for the low review is because I didn’t know until I arrived that I was going to need to put up a $100 deposit and that I wouldn’t get it returned into my account for 3-5 business days. Should of been better explained on the hotels app.
Business response:
Ashley, thank you for sharing your feedback. We are sorry for the difficulties encountered due to the incidental charges and our staff not being more informative. We have shared your comments with our front desk, and we will make sure they are more diligent going forward. We value you as our guest and regret the inconvenience caused. On a positive note, it was good to know you liked our well-maintained property. We hope you will return to us whenever your travels bring you back to the area. Sincerely, Hotel Management
Business response:
Rob, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Rebaz, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Staff was not very friendly. We had 3 guests and they gave us a room with one bed, we asked for a room with two beds and they seemed unwilling to fix the issue.
Business response:
Thank you for your valuable feedback, as it enables us to pinpoint areas to enhance our services. We apologize for the unsatisfactory service you received from our front desk team. We have shared your comments with our associates to ensure a better outcome moving forward. Please consider giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Was told would recieve debit card deposit back in 15 -20 mins. Over 24 hrs and still have not seen it post back to my card
Business response:
Nick, thank you for sharing your review. We are sorry for the issue you mentioned. Please note that it may take 7-10 business days before the refund is reflected on the account. Meanwhile, if you have any queries feel free to reach out to our front desk. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,342 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.