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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rebaz, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Staff was not very friendly. We had 3 guests and they gave us a room with one bed, we asked for a room with two beds and they seemed unwilling to fix the issue.
Business response:
Thank you for your valuable feedback, as it enables us to pinpoint areas to enhance our services. We apologize for the unsatisfactory service you received from our front desk team. We have shared your comments with our associates to ensure a better outcome moving forward. Please consider giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management
1-Night Stay Was Great Check-in was easy and quick. Hotels.com did not have their updated policy on the $100-down in case something happens in the room (it's refunded after the stay, though, which is great) and their Grab & Go breakfast was not in service (which I anticipated due to COVID). Overall, it was a great stay, though!
Business response:
Jennifer, thank you for choosing Extended Stay America for your overnight stay, and for sharing your comments online. Even though it was a short stay, we are happy that you enjoyed most aspects of our hotel. We appreciate your understanding of this current situation and hope to welcome you again very soon. Sincerely, Hotel Management
Check in was easy, our room was nice and clean. When arrived i was charges a $100 pre authorized fee and zrill haven't received it back.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a great time with us and that you enjoyed our spotless accommodations. However, we regret the issue you had with the charges. Please allow 7-10 business days for this to reflect on your account. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Clean & Quiet Very clean! Perfect place to crash on our road trip, very quiet & private.
Business response:
Madelyn, thank you for the wonderful feedback about your stay at Extended Stay America. We are glad you had a great time with us and that you were impressed with our well-kept property. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Over all, my 4 day stay was excellent. Only fault was the key card.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Was told would recieve debit card deposit back in 15 -20 mins. Over 24 hrs and still have not seen it post back to my card
Business response:
Nick, thank you for sharing your review. We are sorry for the issue you mentioned. Please note that it may take 7-10 business days before the refund is reflected on the account. Meanwhile, if you have any queries feel free to reach out to our front desk. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,389 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.