Extended Stay America - Kansas City - Airport

Business response:

Thank you for the nice review. We are pleased everything went well for you during your visit and that our location made it even better. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Tavaras, thank you for sharing such fantastic comments about your stay at Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice in the future as well. Sincerely, Hotel Management 

Business response:

Heidi, we value you as our guest. We are sorry for the inconvenience you had with our early check-in fee. We also apologize for the disappointment you had for not having an ice machine in our property. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review about your stay at our hotel. We regret you did not like our breakfast and apologize for the difficulties you faced during your visit. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion; we are happy to provide this service to you at a minimal fee. On a positive note, we are pleased you enjoyed the fully equipped kitchen. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Man... read more

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. Also, we have alerted our maintenance team about the water pressure, and they will check and fix the issue immediately. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. Although from the rating it seems overall you had a pleasant visit, we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management