Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Guest, We are delighted to hear that you found the hotel clean and felt safe during your visit, as maintaining a secure and well-kept environment is essential to the guest experience. It’s also encouraging to know our team’s friendly service stood out and contributed positively to your stay. It is also wonderful to know that our proximity to the airport enhanced your stay. We take pride in offering a convenient and comfortable base for airport travelers, and we appreciate you choosing Extended Stay America. We look forw... read more

Business response:

Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand that a morning meal can be an important part of a stay, and we regret that this aspect did not meet your expectations. Providing a comfortable and convenient experience is a priority, and we recognize how small touches, like breakfast, can influence overall satisfaction. Your comments have been noted and will be shared with our team as part of ongoing efforts to enhance guest convenience and comfort. We appreciate you taking the time to share your perspective and hope that future visits provide a mo... read more

Business response:

Dear Guest, We sincerely hope that your overall experience was satisfactory. Cleanliness and comfort should always be consistent, and it is disappointing to know that your experience did not reflect that commitment. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. Thank you for choosing Extended Stay America, and we eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the near future. Sincerely, Hotel Management