Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Guest, Thank you for sharing your feedback! We are delighted to know you received great service during your visit. Providing a welcoming and seamless experience is what our team strives for every day, and it is rewarding to know we succeeded in making your stay enjoyable. Your kind words will be shared with the staff as encouragement. We look forward to welcoming you back soon for another pleasant and comfortable experience. Sincerely Hotel Management 

Business response:

Dear Anthony, Thank you for sharing your feedback. While we are glad you appreciated the complimentary refreshments, we regret that your experience did not meet expectations. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections to ensure a comfortable environment for all guests. Your comments have been shared with our team, and we hope to welcome you back for a more positive visit in the future. Sincerely, Hotel Management