Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Jaideep, We are so glad you enjoyed your overnight visit! It's always a pleasure to know a stay leaves a lasting impression, and even better when guests look forward to returning. Thank you for choosing Extended Stay America. We look forward to welcoming you back soon for another comfortable and convenient experience! Sincerely, Hotel Management 

Business response:

Dear Ashley,Thank you for taking the time to provide your feedback. We sincerely apologize for the unpleasant odor and for the lack of service during your stay. Your concerns regarding the room smell and housekeeping have been noted and will be shared with our team for immediate improvement. We also appreciate your comments on the breakfast offerings, which we will review to enhance our guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for your recent stay at our hotel. We hope your overall stay with us was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Sincerely,Hotel Management