Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Mike, Thank you for reviewing your recent stay at our hotel. Your feedback is important to us as we strive to improve with each visit. We appreciate your comments about the need to update certain aspects of your suite. Also, we apologize for the issues you experienced with the breakfast choices. We will address these concerns with our staff and make the necessary changes. Aside from that, we hope you had a satisfactory time. We would love for you to stay with us again. It would be our pleasure to welcome you back to our... read more

Business response:

Dear Darlene, We are thrilled that you loved so much about staying with us. We are happy your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. It is always wonderful to see when our guests are able to enjoy everything about our hotel. It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Nick, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management