Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Benjamin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We have brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we regret your disappointment with our breakfast service, and we will pass it along to our leaders for their consideration when determining future opti... read more

Business response:

Dear Derrick, Thank you for choosing Extended Stay America. Our top priority is to ensure that your stay at our hotel is exceptional in every way possible, and we are delighted that we succeeded in doing so. We appreciate you taking the time to acknowledge our efforts, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Management 

Business response:

Dear Keisha, Thank you for staying at our hotel and letting us know we have room for improvement. While we're glad you enjoyed the area around our property, we apologize for any inconvenience caused by the construction in front of the hotel. We understand the disturbance this can cause and appreciate your patience during this time. Your comments about the need for updates are noted, and we'll share your feedback with the appropriate individuals for the future modernization of our hotel. We hope to have the opportunity to wel... read more

Business response:

Dear Nicole, We are pleased to acknowledge your feedback and express our gratitude for your entrusting us the opportunity to host you. Your satisfaction is our highest priority, and we are gratified to learn that you had a pleasurable stay with us. We extend our sincerest appreciation to you for choosing Extended Stay America and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management