Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Dear Larry, we truly care about ensuring the comfort of all our guests, so we apologize for falling short of expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. We will certainly make improvements in the areas you found to be unsatisfactory. Thank you again for your comments.Sincerely,Hotel Management 

Business response:

Dear Frank, thank you for being our guest at Extended Stay America. We are glad that we were able to meet your expectations and that our staff was quick enough to solve any issues that may have occurred. Please come back for another fantastic experience. SincerelyHotel Management 

Business response:

Dear Alvaro, thank you for selecting our hotel and taking the time to write a review. We are glad you enjoyed most of your stay. However, we are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining future offerings. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management 

Business response:

Dear Richard, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Loretta, thank you for staying at Extended Stay America. We are pleased to know how much you enjoyed your time with us, and we appreciate you mentioning our amazing city views. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Sharon, we value you as our guest, and we appreciate you taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We received many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback.Sincerely,Hotel Management