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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all, I stayed here 2 weeks prior and had a good experience. So I felt comfortable booking there again. The staff is great, both times very hospitable and friendly. Check in easy and convenient, same with check out process. Room on my second visit was not a good experience. Room smelled of urine, pull out couch had multiple stains on the mattress, no mattress cover available. AC not working well and in the middle of the night broke; it was a humid night. we arrived late and left early so did not alert about AC until ... read more
Business response:
Thanks for returning back and taking the time to share your experience with us. Although you liked certain aspects of our hotel, we are sorry for the inconvenience you experienced in your room. Your feedback is discussed with our housekeeping and maintenance teams to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Nice location, accessible, and comfortable.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Comfortable, clean, friendly. Knob fell off shower handle, kitchen could be cleaner.
Business response:
Steve, thank you for sharing your feedback. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Audra, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Convenient close to the airport friendly staff clean rooms
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you were pleased with the exceptional service from our staff and that our location was perfect for your needs. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk woman During check out, young girl ripped up my receipt in front of me and with a scarastic tone said "Have a nice day" as she walked to the back office. Never staying here again.
Business response:
Thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
it was worth the money paid The hotel was nice, low budget, my room smelled like someone had smoked in it previously. That wasn't a bad thing, it was very late when i got in so i did not complain. I found a trail of ants on the night stand so i slept on the pull out bed which was quite comfortable. Ants are not a bad thing, it had rained alot that day and my room was on the ground floor so it was to be expected that the little critters would want to find a way in. I worked around it, if I was to stay longer i would have want... read more
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay with us. That being said, we are sorry for the inconvenience you experienced while here. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business travel The room had not cleaned in awhile,
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay. That being said, we are sorry we missed meeting some of your expectations. We have shared your concern with our housekeeping team to be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 4.2 star rating with 1,130 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.