Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Allison, thank you for being our guest at Extended Stay America and for sharing your feedback. We are happy you enjoyed your stay and that our location was up to your expectations. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thank you for your glowing review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests so we are thrilled we were successful in doing so during your stay. It was a pleasure to read about the service you received from our staff. We look forward to your next visit very soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are happy to know you liked our convenient location and you were satisfied with your spacious room. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. It was a pleasure hosting you, and we hope to serve you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback of Extended Stay America. We are glad to read you were not benefited with your well-equipped room and that you had an enjoyable stay. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are happy to know you were benefited with our convenient location and that you had an overall pleasant stay. However, we are we missed meeting your expectations and regret the inconvenience caused. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the feedback. We are glad to read we met your expectation and that you had a pleasant stay. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Gary, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management 

Business response:

Gary, thank you for your generous five-star rating of Extended Stay America. We are delighted to read that you had a good stay and that you loved everything we offer. We hope to have another opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Gray, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back when in the area. Sincerely, Hotel Management