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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches in room and bathroom.pull out couch bed full of stains.bedside lamp knobs loose didnt work
Business response:
Dear SCOTT, Thank you for your feedback. We’re sorry the condition of the room did not meet expectations, and appreciate you bringing these concerns to our attention. Cleanliness and maintenance are important to us, and your comments have been shared with the appropriate team to help ensure improvements are made. We look forward to the opportunity to provide a better experience in the future. Sincerely, Hotel Management
I checked in on 4/30/25 it was not what I reserved yes I reserve stand 2 queens with walk in shower because I had a family member with ADA that wouldn't be able to get in tub anyway I called front desk spoke with Abby she told me to contact expedia so I did I told expedia I was unhappy with room they contact front desk 25 minutes later front desk staff member Abby said I talk with my Boss and she said since I contacted expedia and I wasn't happy with room I needed to leave and she would refund money and I had until 930 pm to... read more
Business response:
Dear Guest, Thank you for sharing your detailed experience. We’re truly sorry to hear about the challenges you faced during your stay and the way the situation was handled. It's disappointing to learn that your reserved ADA-accessible room was not honored, especially given the specific needs of your family member. The reported interaction at the front desk and the response you received from staff are concerning and not reflective of the respectful and accommodating service guests should expect. Your feedback is valuable and ... read more
Eww The breakfast is cheapy and meager. I had my identity stolen here over their WiFi. Will NEVER go back. Front desk is friendly but will literally nickel and dime you for every little thing so beware. I did enjoy the floor plan of the type of suite. Located far-off by the airport so not exactly an ideal spot.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to learn about your unfavorable experience. The comfort and privacy of our guests are of utmost importance to us, and we sincerely apologize for any inconvenience you encountered. We take security very seriously, and your feedback highlights areas where we need to make significant improvements. We value your input and appreciate you bringing this matter to our attention.Sincerely,Hotel Management
A room for four can't even provide chairs for four The room reeked of carpet deodorizer. We didn't have hot water the night and morning we arrived. The wall was damaged between the toilet and the bathtub. The island between kitchen and living space was bowed downward. No lighting in the living space. Aside from the foldout couch the only other place to sit was a rolling desk chair at the island. Breakfast provided was: Coffee, Oat Meal, Packaged Muffins, Breakfast Bars.
Business response:
Dear DARIN,Thank you for sharing your feedback. It’s concerning to hear about the issues you encountered, and we sincerely apologize for any inconvenience. The lack of seating, maintenance concerns, and hot water issues do not reflect the standards expected, and these matters will be reviewed with the team. Additionally, feedback on the breakfast selection is appreciated as offerings are continuously evaluated. Guest comfort remains a priority, and addressing these concerns is essential in ensuring a better experience. Shoul... read more
Get better breakfast and spread guest out. Update rooms
Business response:
Dear Nancy, Thank you for your feedback! We truly appreciate your suggestions regarding breakfast and room updates. We understand how important a great breakfast experience is, and we’ll take your comments into consideration as we continue to improve. Additionally, we are looking into ways to enhance guest spacing and ensure everyone has a comfortable stay. We hope to have the opportunity to welcome you back soon with an even better experience.Sincerely,Hotel Management
Rude front desk girl! This was always a great hotel to stay at, but this time, the front desk person, her name was Rin, was absolutely rude. She denied checking me in saying that the paper copy of my driver's license that I received directly from the license bureau was not sufficient for checking in because she couldn't get it to scan properly. I told her that I had just gone to renew my license and that was what the license bureau gave me until I received my actual card in the mail. She told me that unfortunately her manage... read more
Business response:
Dear Samantha, Thank you for taking the time to share your feedback, and we are sincerely sorry to hear about your experience with our front desk staff. This is certainly not the level of service we strive to provide, and we apologize for the frustration and inconvenience you experienced during check-in. We understand how important it is for our guests to feel respected and supported, and we are addressing this situation with our team to ensure this does not happen again. Your experience is invaluable to us, and we hope you'... read more
Extend craphole America The worst experience of my life. The room was not ready. When we asked to have the dishes delivered to our room for our kitchen AS PER THEIR IN ROOM AD they said I had to go down and carry them up myself, I can’t do that I have lift restrictions. We could not make food in our kitchen because of this. The room was no where near clean we refused to even eat in the room it was so gross we got takeout and ate in our car. Shortly after arriving my grandkids ended up pulling out a moldy bloody bandage from ... read more
Business response:
Dear Vanessa,We sincerely apologize for the unacceptable experience you encountered. A clean and well-prepared room and attentive service are fundamental, and it is deeply concerning that we fell short. The issues you described do not align with the standards we strive to uphold, and your feedback will be addressed with the team to ensure immediate improvements. We regret any inconvenience caused and appreciate you bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.