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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entrance was covered in snow, no one had cleared it for days
Business response:
Dear Oleksandr, Thank you for being our guest. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. We hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Horrible experience The hotel is remodeling. There is no notice of that on the booking and that whole hotel smelled like glue, which made me sick for the next two days.
Business response:
Dear MeLisa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Upon arrival customer service representative was doing laundry. Waited time before another guest told us she was in the laundry room. We realized your under construction, electronics not plugged in the room and construction dust everywhere. Sheets dirty. Had false eyelashes stuck on the sheets!!! More than gross!!!! Very poor experience. Don’t feel enough staff on duty. Consider shutting down during the construction stage. Would not recommend your company. Thank you.
Business response:
Dear Peggy, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your recent stay. Providing a clean and comfortable environment for our guests is our top priority, and we are sorry we fell short of that during your visit. Your feedback is concerning, and we assure you we are taking immediate steps to address this issue, including a thorough inspection and professional treatment of the affected areas. Considering this a rare incident, we hope you’ll reconsider staying wi... read more
Worst hotel I've stayed in It was very not comfortable the beds were hard the shower was not working good the bath was not good the hot water was almost off to get it fairly warm took forever to warm up
Business response:
Dear Dominic, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely,Hotel Management
This place should warn customers that the entire property is under construction. They sure charge enough
Business response:
Dear Brent, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Once I got here they didn’t had a room ready, (check in says 3pm, I got there at 7pm,) there was plenty of time, I waited and they gave me a dirty room, they were changing and doing some arrangements in the hotel and kept noisy all night, there was a point i thought they were coming into my room, worse hotel ever, won’t accept any complaints or make any refunds or any voucher
Business response:
Dear Majo, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Wouldn’t let me check in after I had proof I contacted the property
Business response:
Dear Jazmin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.