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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is coffee, ac in room didnt work right room stayed warm not cold,
Business response:
Dear Thomas,Thank you for your feedback. We are sorry about the issues with the AC and the breakfast offerings during your stay. We strive to ensure all aspects of our accommodations meet guest expectations and will review your comments to enhance our services. Your feedback is crucial as we aim to provide a more comfortable and satisfying experience. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
I should have walked back out the front door as soon as I walked in. When I enter the hotel there was a pungent smell immediately. Once I checked in a got to the room it looked terrible. The floors were difficult to determine what the color used to be. The counter top swayed about 6 inches in the middle and everything just looked dirty. The free breakfast was not in the lounge you had to go ask for your free granola bar from behind the main desk, and the coffee was very bad. This was the worst hotel I have stayed at in a lon... read more
Business response:
Dear Richard, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Ma... read more
Meh. Room was meh. When we first got there it was really muggy. the kitchenette only had 1 chair. The bathroom shower knob was like 1/2 glued on and there was only 1 fabric shower curtain. No plastic curtain to prevent water mess. Breakfast was held behind the counter. Which was not mentioned to us at check in. So we almost missed out completely. It’s consisted of oatmeal packets and packages muffins.
Business response:
Dear Ashlee, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
First room smelled so bad of cigarette smoke with the couches terribly stained that we were so thankful to find the kitchen had flooded to at least switch to another room, however the front desk first came up with towels and a bucket like she'd just clean it and we'd stay - which I think says it all already. However, she noticed quickly that the sink wasn't working so then realized we should be switched. The 2nd room we entered looked better for a split second, but as we walked to the middle of the floor and looked around yo... read more
Business response:
Dear Myranda, Thank you for taking the time to share your feedback. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret the inconvenience caused. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
Our room was dirty. The floor was not clean. There was a feminine hygiene wrapper under the bed. The sheets did not appear to be clean. This is a non smoking property but there was a smoke smell. I also found a live ant in my bed. All of this said, I kinda understand you get what you pay for. What really made me upset was when my son went to the front desk clerk and asked for an extra pillow he was told he couldn't have one. Really? I was dumbfounded. We paid $122 for a discusting room and we couldn't borrow an extra pillow?... read more
Business response:
Dear Patrick, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We ar... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.