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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy. Pretty sure there was an 11 hour Royal Rumble happening above our room.
Business response:
Dear Kayla, Thank you for reviewing your stay. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. Please know that for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We are grateful for all of your fe... read more
Front desk clerk not friendly at all. And requested I.D. For both adults, never encountered this before.
Business response:
Dear quandie, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. However, we regret that our front desk team failed to provide the excellent service we strive for daily. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more p... read more
This is a very nasty hotel, dirty, hair in towels and fridge, shower nob fell off. Took a while to get hot water and no pressure. Beds were not where they were pictured on website. No descent breakfast (no milk, juice or water, just coffee and one container of creamer. No ice machine, vending machines only on 1st floor. When entering it smelled like dead skunk. Would not recommend this place at all.
Business response:
Dear Tracy, Thank you for being our guest. We sincerely apologize for the distressing issues you encountered during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to deliver a satisfying experience for every guest, so please be assured that we will follow up on these matters and take appropriate action to enhance our guests' satisfaction. We are grateful for your valuable insights and your patience. We hope you will return so t... read more
I couldn't even stay i had cash they wouldn't accept but couldn't cancel reservations
Business response:
Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.