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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud drunkenness throughout night. Room reeked of cat urine. Pillows smelled moldy. A/C did not cool room. No early morning airport shuttle which resulted in need for cab. Front desk staff instructed us to be in lobby at 345am No cab at 420am then finally arrived but could not accommodate party of 8. Yellow Cab driver was extremely rude & drove off. Front desk reported incident to Yellow Cab but we were forced to call Uber. We nearly missed flight due to late arrival to airport. Loud door slamming and yelling throughout nigh... read more
Business response:
Kathleen, thank you for being our guest and sharing your feedback. We are sorry for the cleanliness issues you encountered and for your disappointment with our shuttle service. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
Definitely wasn't a relaxing environment The door wouldn't properly shut. From the inside the latch would keep people out but when we had to leave for dinner, we would shut the door and it looked shut but you just gave it a little push and it easily opened. So I told the staff and they wouldn't even go look at the problem, instead she says to slam the door as hard as we could while yanking hard on the handle. Seriously people?
Business response:
Tiffany, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not a place i would want to revisit. The bed was uncomfortable and the sheets were scratchy. The room was saturated with the previous person's cheap cologne, but the hotel provided fabreeze. Overall, the room was run down/built the cheapest way possible, and the continental breakfast was a joke. Some packaged bars, oatmeal, and cheap muffins along with bad coffee. Thep staff were friendly though.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating and comments. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We are sorry to have disappointed in any way. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Transportation woes The room had an odd smell. The walls were very thin and I could hear the woman next door yelling all night. When I checked in, the staff was very friendly. The attendant assured me they could get me an airport shuttle at 5:15am. I was grateful because I thought it started at 5:30, and so I didn't arrange for a cab. I got downstairs at 5:07am, and the shuttle didn't arrive until 5:35am. I had a very stressful time at the airport. The shuttle driver told me a variety of stories, that he was there at 5:00am ... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
won't stay there again. the room was dirty, was told it would sleep 4 comfortably, the kids had to sleep on floor, because fold out couch was a twin size not full. The breakfast was a joke, muffins & granola bars, coffee & hot cocoa was the only thing to drink (No juice or milk).
Business response:
Karen, please accept my apologies for not meeting your expectations with your room as well as our grab-and-go breakfast. I truly regret the inconvenience caused and have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Extended Stay America The mattress was shot, the furniture was worn out, no coffee maker, substandard breakfast, no ice maker.... set up like an apartment but was rented as a hotel room. Not what I expected.
Business response:
William, I apologize for the disappointing stay you had with us. Our goal is to provide well-maintained accommodations and the best amenities, and we regret we did not meet your expectations. Your feedback is vital as we continually make improvements. We value your business and hope you will consider us again. Sincerely, General Manager
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Business response:
I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Entered the room and the sheets were slightly disheveled, and there was only one pillow on a king size bed. There were 2 adults to be staying in the room. I called the front desk asking for more pillows and was told she didn't think they had any. When asked to check she asked to call me back as she looked on the second and third floor. Received a call several minutes later that there was one pillow waiting on the front desk and I had to come pick it up - she would not bring it to me. Made the decision to leave and asked for ... read more
Business response:
I want to thank you for taking the time to post a review of your stay. I sincerely apologize that you room was not up to expectations and that your stay was not the best. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Hotel & staff were OK but shuttle service-AWFUL! Very nice and helpful gentleman when we arrived Thursday night. Room was nice and clean. However found out in the morning there was either hot or scalding hot water options in the shower and no water pressure. Flew to vegas for the weekend. Arrived back in KC Monday morning at 5:30am. Called for the shuttle. Had to wait 20 min. - it was 34 degrees out- there were 5 of us women. When the shuttle arrived he did not move from the vehicle. Did not open the door for us or help us l... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We apologize that the water was not working properly we were having a boiler issue which has been taken care of. I would like to let you know the driver that we had that morning of your pickup is handicap and has limited abilities on what he can do I do apologize for the inconvenience. We are commented to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the oppo... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.