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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room has crumbs in the kitchen and on the kitchen table. No towels were in the room upon arrival and we were given a handicapped room without explanation. Showering was extremely difficult in the handicapped shower and then the surprise of no towels. yuck.
Business response:
Cindy, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the housekeeping issue you encountered while you were here. Your feedback is discussed with the concerned team to do the needful. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
It was close to airport, Hotel staff was trying to help if you need anything. It was just not clean and small trash everywhere, in the hall f the hotel and in the room. Bedding is very old and became thin and gray.
Business response:
Matilda, thank you for posting a review of your stay. We’re glad to know you were pleased with the service provided by our staff and that our location was ideal for your needs. However, we apologize for the cleanliness issue you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts going forward. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, Hotel... read more
Absolutely filthy, chunks of ceiling are falling apart, dirt around all sinks, and lacking a sense of security. My reservation was also nowhere to be found in their computer system. Poor managed, no regard for comfort or cleanliness.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Horrible customer service! Airport shuttle that is supposed to run every 30 minutes took 2 hours to pick me up. No shuttle back to the airport in the early morning, so I had to get a cab. Person at the front desk was not able to help me with getting a cab, so I had to do it myself.
Business response:
Thank you for choosing our hotel for your recent stay. Please accept our apologies for being slow to respond to your requests. We see from your comments we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us another opportunity to demonstrate the type of service we are usually known for providing. Sincerely, Hotel Management
Disrespected Staff very disrespectful and rude, tube was flooding
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves in welcoming each of our guests, and we are sorry this was not your experience. Be assured that we will follow up on your concerns to ensure that we are well poised to serve you better during your next stay We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay in Kansas City The A/C did not work very well and the room was really hot. People outside by the pool partying and smoking til after 1 am. The desk clerk mess up my check in and I ended up paying for the room on two cards, which one was refunded but I was charges a NSF fee. He said, “he should have asked.” Lori was the bright spot of the stay. She deserves a raise! The pool tiles were falling off and there was a limit of how many could be in there. 16, we were 15 and couldn’t all swim together because there were others ... read more
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. You deserved a comfortable and stress-free stay, and we are taking appropriate steps to ensure no future guests encounter the similar issues. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Noisy and dated What extended stay hotel have no clocks, no glasses, plates, pans, silverware...couldnt even make a cup of coffee even though there is a fridge and stove. Desk not attended and shuttle bus hours did not support my flight timeline.
Business response:
Cindy, we apologize for the difficulties you encountered while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please be assured that your comments have been discussed with our front office team, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning t... read more
I go to check in at the hotel and he says that I'm not able to check in for 30 minutes because it's doing some kind of admin work on the computer. Its 1am and I just got done waiting 15 minutes for my bag, waiting 15 minutes for my Rent-A-Car, driving 15 minutes to get there. Doesn't offer me anything, doesn't make any suggestions, bad customer service.
Business response:
Jeff, thank you for your review. Please accept our apologies for the less than positive experience with our front desk team. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
John, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.