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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service! Airport shuttle that is supposed to run every 30 minutes took 2 hours to pick me up. No shuttle back to the airport in the early morning, so I had to get a cab. Person at the front desk was not able to help me with getting a cab, so I had to do it myself.
Business response:
Thank you for choosing our hotel for your recent stay. Please accept our apologies for being slow to respond to your requests. We see from your comments we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us another opportunity to demonstrate the type of service we are usually known for providing. Sincerely, Hotel Management
Disrespected Staff very disrespectful and rude, tube was flooding
Business response:
Thank you for taking the time to review our hotel. The staff interaction you mention in your review concerns us very much. We pride ourselves in welcoming each of our guests, and we are sorry this was not your experience. Be assured that we will follow up on your concerns to ensure that we are well poised to serve you better during your next stay We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Stay in Kansas City The A/C did not work very well and the room was really hot. People outside by the pool partying and smoking til after 1 am. The desk clerk mess up my check in and I ended up paying for the room on two cards, which one was refunded but I was charges a NSF fee. He said, “he should have asked.” Lori was the bright spot of the stay. She deserves a raise! The pool tiles were falling off and there was a limit of how many could be in there. 16, we were 15 and couldn’t all swim together because there were others ... read more
Business response:
We're sorry you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. You deserved a comfortable and stress-free stay, and we are taking appropriate steps to ensure no future guests encounter the similar issues. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Noisy and dated What extended stay hotel have no clocks, no glasses, plates, pans, silverware...couldnt even make a cup of coffee even though there is a fridge and stove. Desk not attended and shuttle bus hours did not support my flight timeline.
Business response:
Cindy, we apologize for the difficulties you encountered while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please be assured that your comments have been discussed with our front office team, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning t... read more
I go to check in at the hotel and he says that I'm not able to check in for 30 minutes because it's doing some kind of admin work on the computer. Its 1am and I just got done waiting 15 minutes for my bag, waiting 15 minutes for my Rent-A-Car, driving 15 minutes to get there. Doesn't offer me anything, doesn't make any suggestions, bad customer service.
Business response:
Jeff, thank you for your review. Please accept our apologies for the less than positive experience with our front desk team. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
John, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Never again, poor service. Very poor service. Arrived before check in and was told to come back closer to check-in time, which is fine. Was told to give the housekeeper 10 minutes to finish up the room and went to the room that wasn't even started cleaning. Poor service. "Grab and go breakfast" that started at 6:00 according to the manager, went at 6:30 to cold coffee left from the day before.
Business response:
Katie, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Convienient but a dump Nice location but when we checked in at 11pm Friday and got to our room our headboard was tore off the wall. We had to change rooms, also I was looking forward to the pool but it seems as though they just filled it up and left it. It was swamp water green and stunk. The hallways stunk like BM and mold, very disappointing will not be staying again.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.