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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting! When we first walked in our room, there was a smell (musty or wet smell) they could supply us with a fitted/flat sheet for our pullout couch, but no bedding (blankets/comforter) and the only pillows supplied were the size of a small travel pillow! My kids made a mistake of looking under the main bed.....they found socks, bouncy ball and lots of filth! I could get out of there fast enough!!
Business response:
Traci, thank you for taking the time to review your stay. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible. Too many reasons. They don’t clean your room unless you stay a week. Want kitchen utensils that’s a charge. Leaky sink. Door fell off hinges. Hotel staff rude.
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our maintenance team to fix the problems you mentioned. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like ... read more
Horrible Was not good we got bed bugs in the middle of the night.had to pack up whole family on our family vacation we take once a year had bag all our stuff up. Sleep in the car was just a mess just gross all our stuff probably has them too..
Business response:
Dear scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The sheets were clean but the hotel was dirty. There appeared to be construction dust everywhere but no remodel was taking place. Surface areas in room were clean but carpet was stained and very worn. For the price, we expected much more and were very disappointed.
Business response:
Thank you for your review. We offer apologies for not informing you about the on-going renovations during your visit. Our team is instructed and advised to brief our guests of such information and as well as make their stay comfortable during such scenarios. Also, our housekeeping staff is advised to be diligent with their service leading to a clean stay. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I’ll be honest, I usually never leave a review wether it be bad or good but this experience deserves a review in my opinion...First off the staff was great and very friendly. The room on the other hand.... The room was clean but that was about it. There was furniture missing from the room and the worst part was that the shower was in horrible condition. The faucet for the tub was broken off and just hanging from the tub and the wall around the faucet was in pieces and it was not cleaned either. I’ve stayed at some very low c... read more
Business response:
We sincerely apologize for not meeting your expectations regarding your room and the issues you had when staying here. Your feedback for the untidiness is shared with the concerned teams to ensure we deliver much better service going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Looks can be deceiving.... The hotel was not clean. We didn't have towels blankets in room. We had to ask for the items that should have already been in the room. It didn't look like the photos online it was much smaller. Luckily I only had to sleep there a few hrs both nights I stayed. I should not have prepaid.
Business response:
Geneva, thank you for staying with us. We apologize for the housekeeping issues you encountered during your visit, and that we didn't promptly respond to correct them. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our Housekeeper and steps are being taken to ensure this does not happen again. We hope that you will give us the opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Room was dirty.... people with luggage loitering in the stair wells at night I will never go back
Business response:
Thank you for your review. We apologize for the cleanliness issues you had in your room and that you were disturbed at night by noise from other guests of the hotel. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, our front desk is available to resolve problems, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will return as we would ... read more
The amenities usually expected were not provided. Soap and shampoo were provided, but there was no coffee and the breakfast was a grab-and-go. Although there were places to eat, there was not so much as a single cup provided; however, there was a note saying we could request dishes from the front desk and they would be brought to the room.
Business response:
Debbie, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.