Extended Stay America - Kansas City - Airport - Tiffany Springs

Katie 

on Expedia

7 years ago

Never again, poor service. Very poor service. Arrived before check in and was told to come back closer to check-in time, which is fine. Was told to give the housekeeper 10 minutes to finish up the room and went to the room that wasn't even started cleaning. Poor service. "Grab and go breakfast" that started at 6:00 according to the manager, went at 6:30 to cold coffee left from the day before. 

Anonymous 

on Expedia

7 years ago

Convienient but a dump Nice location but when we checked in at 11pm Friday and got to our room our headboard was tore off the wall. We had to change rooms, also I was looking forward to the pool but it seems as though they just filled it up and left it. It was swamp water green and stunk. The hallways stunk like BM and mold, very disappointing will not be staying again. 

Anonymous 

on Expedia

7 years ago

Dirty, and not well maintained. The room had trash in one of the corners and dead bugs and mold in the window. Also the chain lock was broken off as well as the entire shower faucet came off when my son turned the water on. 

Anonymous 

on Expedia

7 years ago

The room has an odor, their is no ice machine in the building. And the refrigerator wasnt even turned on. So nothing i purchased was kept cold. When i phoned the staff about the problem i was given ice trays. Please tell me how i can make ice in a freezer that is not cold, and smells bad. Not a happy experience, and i won't be staying here again 

Samantha 

on Expedia

8 years ago

Great Customer Service! Terrible hotel First impression - Front desk staff gets 10/10 they were very accommodating and the room smelt lovely when I entered. Seems like nothing works... 1. I had no remote in my room so I picked up the phone to dial front desk and the phone had no dial tone. 2. Front desk did her best to find a remote that worked; the first one didn't so I had to go back for another. .I'm so happy that I have Xfinity TV2GO 3.I needed to use the stove. It did not work so I had to go to another room WHICH looke... read more

Stephanie 

on Expedia

8 years ago

Nice hotel, needs maintenance, not so nice staff The room we stayed in was clean and updated. The issue we had with this hotel was their maintenance of their building itself. We stayed for 3 nights and often used the side door closest to our room and parking. The entire time the door would get stuck between an open and lock position. You would get a green light that it was unlocked but it wouldn't open unless you used some strength. The last day during our check out my husband was taking our luggage to the car and once again... read more

Anonymous 

on Expedia

8 years ago

Outdated place to sleep Dingy hotel with outdated kitchenette. No silverware, plates, pots pans or other cooking utensils anywhere. Everything needs an updating. Staff was nowhere around at check in. We had to call and call the front desk and nobody answered. Finally someone comes around the corner after several minutes.Guests in line behind me were frustrated. No hot breakfast; grab and go "snacks" only. Bed was comfortable and linens/towels looked clean, but that was about it. Entire hotel reeked of a musty smell. 

Anonymous 

on Expedia

8 years ago

Not worth it Upon arrival, we opened the windows and there was a cigarette butt waded up in a paper towel. No hot water in kitchen or bathroom sink, but they did come fix it. The front burner of the stove was broke. They did fix as well. Requested kitchen utensils and cookware, had to wash them before we could use them. There was mold under the sink in the kitchen. The toilet backed up and we had to get a plunger and plunge the toilet. We had to not only take our own trash to a room by the elevator, but we also had to take o... read more