Extended Stay America - Kansas City - Airport - Tiffany Springs

Kathleen 

on Expedia

8 years ago

Loud drunkenness throughout night. Room reeked of cat urine. Pillows smelled moldy. A/C did not cool room. No early morning airport shuttle which resulted in need for cab. Front desk staff instructed us to be in lobby at 345am No cab at 420am then finally arrived but could not accommodate party of 8. Yellow Cab driver was extremely rude & drove off. Front desk reported incident to Yellow Cab but we were forced to call Uber. We nearly missed flight due to late arrival to airport. Loud door slamming and yelling throughout nigh... read more

Tiffany 

on Expedia

8 years ago

Definitely wasn't a relaxing environment The door wouldn't properly shut. From the inside the latch would keep people out but when we had to leave for dinner, we would shut the door and it looked shut but you just gave it a little push and it easily opened. So I told the staff and they wouldn't even go look at the problem, instead she says to slam the door as hard as we could while yanking hard on the handle. Seriously people? 

Patrick 

on Expedia

8 years ago

Not a place i would want to revisit. The bed was uncomfortable and the sheets were scratchy. The room was saturated with the previous person's cheap cologne, but the hotel provided fabreeze. Overall, the room was run down/built the cheapest way possible, and the continental breakfast was a joke. Some packaged bars, oatmeal, and cheap muffins along with bad coffee. Thep staff were friendly though. 

Anonymous 

on Expedia

8 years ago

Transportation woes The room had an odd smell. The walls were very thin and I could hear the woman next door yelling all night. When I checked in, the staff was very friendly. The attendant assured me they could get me an airport shuttle at 5:15am. I was grateful because I thought it started at 5:30, and so I didn't arrange for a cab. I got downstairs at 5:07am, and the shuttle didn't arrive until 5:35am. I had a very stressful time at the airport. The shuttle driver told me a variety of stories, that he was there at 5:00am ... read more

Karen 

on Expedia

8 years ago

won't stay there again. the room was dirty, was told it would sleep 4 comfortably, the kids had to sleep on floor, because fold out couch was a twin size not full. The breakfast was a joke, muffins & granola bars, coffee & hot cocoa was the only thing to drink (No juice or milk). 

William 

on Expedia

8 years ago

Extended Stay America The mattress was shot, the furniture was worn out, no coffee maker, substandard breakfast, no ice maker.... set up like an apartment but was rented as a hotel room. Not what I expected. 

Anonymous 

on Expedia

8 years ago

ok 

Craig 

on Expedia

8 years ago

Entered the room and the sheets were slightly disheveled, and there was only one pillow on a king size bed. There were 2 adults to be staying in the room. I called the front desk asking for more pillows and was told she didn't think they had any. When asked to check she asked to call me back as she looked on the second and third floor. Received a call several minutes later that there was one pillow waiting on the front desk and I had to come pick it up - she would not bring it to me. Made the decision to leave and asked for ... read more

Michael 

on Expedia

8 years ago

Hotel & staff were OK but shuttle service-AWFUL! Very nice and helpful gentleman when we arrived Thursday night. Room was nice and clean. However found out in the morning there was either hot or scalding hot water options in the shower and no water pressure. Flew to vegas for the weekend. Arrived back in KC Monday morning at 5:30am. Called for the shuttle. Had to wait 20 min. - it was 34 degrees out- there were 5 of us women. When the shuttle arrived he did not move from the vehicle. Did not open the door for us or help us l... read more