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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, and not well maintained. The room had trash in one of the corners and dead bugs and mold in the window. Also the chain lock was broken off as well as the entire shower faucet came off when my son turned the water on.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The room has an odor, their is no ice machine in the building. And the refrigerator wasnt even turned on. So nothing i purchased was kept cold. When i phoned the staff about the problem i was given ice trays. Please tell me how i can make ice in a freezer that is not cold, and smells bad. Not a happy experience, and i won't be staying here again
Business response:
Thank you for your feedback. We are sorry for the issues you had in your room and regret the inconvenience it caused. The room condition you describe is unacceptable and not at all representative of our quality standards. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Great Customer Service! Terrible hotel First impression - Front desk staff gets 10/10 they were very accommodating and the room smelt lovely when I entered. Seems like nothing works... 1. I had no remote in my room so I picked up the phone to dial front desk and the phone had no dial tone. 2. Front desk did her best to find a remote that worked; the first one didn't so I had to go back for another. .I'm so happy that I have Xfinity TV2GO 3.I needed to use the stove. It did not work so I had to go to another room WHICH looke... read more
Business response:
Samantha, thank you for being our guest. It’s nice to know you liked our helpful associates, but we apologize for falling short of your expectations. We appreciate your valuable feedback as it will help us to improve our performance moving forward. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Nice hotel, needs maintenance, not so nice staff The room we stayed in was clean and updated. The issue we had with this hotel was their maintenance of their building itself. We stayed for 3 nights and often used the side door closest to our room and parking. The entire time the door would get stuck between an open and lock position. You would get a green light that it was unlocked but it wouldn't open unless you used some strength. The last day during our check out my husband was taking our luggage to the car and once again... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Outdated place to sleep Dingy hotel with outdated kitchenette. No silverware, plates, pots pans or other cooking utensils anywhere. Everything needs an updating. Staff was nowhere around at check in. We had to call and call the front desk and nobody answered. Finally someone comes around the corner after several minutes.Guests in line behind me were frustrated. No hot breakfast; grab and go "snacks" only. Bed was comfortable and linens/towels looked clean, but that was about it. Entire hotel reeked of a musty smell.
Business response:
I apologize for the disappointing stay you had with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. Please be assured that our management is taking steps to ensure we are well poised to serve you better during your next stay. Please note, to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room. I encourage you to try us again in the near future, as I am confident you will enjoy a ... read more
Not worth it Upon arrival, we opened the windows and there was a cigarette butt waded up in a paper towel. No hot water in kitchen or bathroom sink, but they did come fix it. The front burner of the stove was broke. They did fix as well. Requested kitchen utensils and cookware, had to wash them before we could use them. There was mold under the sink in the kitchen. The toilet backed up and we had to get a plunger and plunge the toilet. We had to not only take our own trash to a room by the elevator, but we also had to take o... read more
Business response:
I cannot apologize enough for the poor service you received. I have shared your comments with my concerned teams to ensure we meet the standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your feedback. We hope you will consider visiting us again. Sincerely, General Manager
Loud drunkenness throughout night. Room reeked of cat urine. Pillows smelled moldy. A/C did not cool room. No early morning airport shuttle which resulted in need for cab. Front desk staff instructed us to be in lobby at 345am No cab at 420am then finally arrived but could not accommodate party of 8. Yellow Cab driver was extremely rude & drove off. Front desk reported incident to Yellow Cab but we were forced to call Uber. We nearly missed flight due to late arrival to airport. Loud door slamming and yelling throughout nigh... read more
Business response:
Kathleen, thank you for being our guest and sharing your feedback. We are sorry for the cleanliness issues you encountered and for your disappointment with our shuttle service. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Your feedback is important to us, and we hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager
Definitely wasn't a relaxing environment The door wouldn't properly shut. From the inside the latch would keep people out but when we had to leave for dinner, we would shut the door and it looked shut but you just gave it a little push and it easily opened. So I told the staff and they wouldn't even go look at the problem, instead she says to slam the door as hard as we could while yanking hard on the handle. Seriously people?
Business response:
Tiffany, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not a place i would want to revisit. The bed was uncomfortable and the sheets were scratchy. The room was saturated with the previous person's cheap cologne, but the hotel provided fabreeze. Overall, the room was run down/built the cheapest way possible, and the continental breakfast was a joke. Some packaged bars, oatmeal, and cheap muffins along with bad coffee. Thep staff were friendly though.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating and comments. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We are sorry to have disappointed in any way. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.