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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location it’s excellent. The condition of the property was on the surface good but once you started looking closely there are crooked floors and warn finishes. Also, the one and only blanket on the bed (and in the entire room) was as thin as the sheet even though it was 20° outside. The best thing the hotel has going for it is it’s staff, who were super friendly.
Business response:
Christine, thank you for taking the time to evaluate your stay. We are glad our location worked well for you and that you were pleased with the service our associates delivered. However, we apologize for the inconvenience you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Good value for the location.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
Lived up to my Expectations It was a quick, simple check in. Clerk was nice, & helpful. The room was clean & comfortable. And the view was very pretty . All an all it was a great experience that I would recommend to my friends for sure.
No one came in the room to clean it and didn’t get clean towels…one of the towels had a dead Roach in it and people live there
Business response:
Zakiya, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely, Hotel Management
Stayed one night on our way elsewhere. Overall it was not bad but not amazing by any stretch. The shower/tub was leaky and our room was right by an elevator that dinged every time someone used it. But it was clean, and it was a good location for our stay.
Business response:
Annika, thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your visit and that you liked our convenient location. That said, we are sorry for the inconvenience you experienced during your stay. We have shared your comments with our maintenance team for a quick review. We hope the positive part of your stay will encourage you to choose us again the next time you are in this area. Sincerely, Hotel Management
Close to activities
Business response:
Jeremiah, thank you for your gracious/kind/great review of Extended Stay America. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.