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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Visiting KCAI Great hotel. Close to the plaza s as me the price was fantastic!
Nice hotel 🏨
Business response:
Tiffany, on behalf of our team at Extended Stay America, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to this area. Sincerely, Hotel Management
Property had lingering smell of cooked food. Basics of a couple of glasses are not in the room - have to request a set of dishes/glasses. Overall ok.
Business response:
Derek, thank you for staying at our hotel and for posting your experience. We apologize for the issues you experienced. Your comments will be shared with the appropriate individuals, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This property is in a fantastic location. Our room was not the cleanest. The pillows had what I can only hope was kool-aid stains. There was no breakfast of any kind. But the ladies working the desk were very nice and parking was off street.
Business response:
Amanda, thank you for sharing the specifics of your visit. We are glad our location worked well for you and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with them. However, we apologize for the mistakes made when servicing your guest room. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from o... read more
Location it’s excellent. The condition of the property was on the surface good but once you started looking closely there are crooked floors and warn finishes. Also, the one and only blanket on the bed (and in the entire room) was as thin as the sheet even though it was 20° outside. The best thing the hotel has going for it is it’s staff, who were super friendly.
Business response:
Christine, thank you for taking the time to evaluate your stay. We are glad our location worked well for you and that you were pleased with the service our associates delivered. However, we apologize for the inconvenience you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,250 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.