This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever This was, by far, one of the worst hotels I’ve stayed at. They had lost hour prior to us, checking in. They said they would call us when the power came back on, then the guy that took our number went home for the day and we never got a call. When we checked in, the key card machine was not working. So they told us they would bring us a key once it got back up and working again. Thank God we were only there for one night, because we never did get a key to our room. There were no dishes in the room and the flo... read more
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
The nonsmoking room smelled so bad a smoke I had to get Lysol and a smoke candle. Floor so dirty I had to clean it with dawn and towels were black when I was done hair all in shower just the worst hotel . Wish I could upload the picture
Business response:
Dear Susan, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
I would never stay here again. The staff was nice and friendly. HOWEVER. THE ROOM AND THE FURNITURE WAS NASTY. The bad thing about it, is the staff knows it.
Business response:
Dear David H., Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We appreciate your feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future, and we will do our be... read more
Low security. Stinky. Didn’t have the right room for us. Employees were great!!!
Business response:
Dear Jenifer, We appreciate your kind words about our employees; they strive to provide excellent service. However, we apologize for the inconvenience you experienced with the room and any discomfort due to odors or security concerns. Please know that we take our guests' safety and comfort seriously and will address these issues to improve our services and are committed to enhancing your experience. We hope you will give us another chance to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
The front desk clerk never let me have my stst. I want my money back. He wouldn't let me in even and look it up, nothing!
Business response:
Dear Corey, We apologize for the inconvenience you experienced during your recent stay. It's disheartening to learn about the challenges you faced with our front desk staff, and we understand your frustration. Rest assured, we take such matters seriously and will address this issue with our team to identify what went wrong and prevent future occurrences. Your feedback is invaluable to us as we continually strive to provide a seamless experience for all our guests. We would be grateful for the opportunity to make things right... read more
The outside was clean and modern, the floor in the room was dirty. Bed has had much use, swayed in the middle. The front desk clerk was helpful.
Business response:
Dear Brad, We appreciate your feedback regarding your recent stay. Thank you for acknowledging the cleanliness and modernity of our exteriors. We're also glad that our front desk clerk provided you with efficient assistance. However, we apologize for the cleanliness issues you encountered in your room and the condition of the bed. Please know that we take cleanliness and comfort seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your satisfaction is our top pr... read more
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.8 star rating with 1,142 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.