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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside was clean and modern, the floor in the room was dirty. Bed has had much use, swayed in the middle. The front desk clerk was helpful.
Business response:
Dear Brad, We appreciate your feedback regarding your recent stay. Thank you for acknowledging the cleanliness and modernity of our exteriors. We're also glad that our front desk clerk provided you with efficient assistance. However, we apologize for the cleanliness issues you encountered in your room and the condition of the bed. Please know that we take cleanliness and comfort seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your satisfaction is our top pr... read more
We reserved at extended stay as it was reasonably priced for one night and I thought it had a good reputation as a no-frills hotel. It was not clean, the chair was sooo soiled we had to put the bedspread over the chair to use it. Sheets had stains, bed skirt stained, kitchenette very dated & looked like it has never been updated. Never again!
Business response:
Dear Tracy, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced during your stay with us. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Manageme... read more
Cold shower this morning.
Business response:
Dear Gerald, Thank you for your review. Although you had a satisfactory time with us, but it is disappointing to know your expectations for a perfect hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
Very noisy. Lots of characters. Bad breakfast, decent coffee. New paint.
Business response:
Dear Bethany, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope... read more
Don’t go! The first room I was assigned was so smokey I had to ask for a different room. I could not breathe! The second room was dirty, falling apart. The chair was so stained I had to ask for a cover blanket to throw on it before I would even think about sitting on it. Ceiling tiles stained, piles of garbage sat for days at dumpster right outside my room. Bugs in kitchen. It was awful.
Business response:
Dear Marianne, Thank you for reviewing our hotel. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We take your feedback seriously and will address these issues with our team to ensure such lapses do not happen again. We genuinely hope that you will ... read more
They oversold it even though i prepaid it weeks before. Ahd they overssold the next one i went to even though they sold me a room by phone. So i had no room from two of them. And the person at the front desk said they had never experienced "oversold" until they worked at Extended Stay
Business response:
Dear Jeffrey, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a second chance to host your visit and give you a memorable trip. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.