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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn't cleaned prior to our arrival and there was no housekeeping staff on site. They also didn't have any other rooms available. We tried another location and they would only give us the walk in rate. We left the property and had to find a different hotel. This is unacceptable. I will never book at an Extended Stay again.
Business response:
Dear Guest, We understand how challenging it can be when travel plans change unexpectedly, and we regret that your visit did not continue as planned. Your perspective is valuable, and comments like yours help provide insight into how the stay was experienced. We appreciate you bringing this to our attention and taking the time to express your concerns. We hope future travels are smoother and more comfortable, and we thank you again for your feedback. Sincerely, Hotel Management
TERRIBLE. DO NOT STAY HERE. The room smelled like MJ, the bathroom faucet didn’t work. We had towels in our bathroom that were used and not ours, the manager ended up refunding our stay and I specifically told him I will not recommend it to anyone.
Business response:
Dear Brittaney, Thank you for taking the time to share your experience. We sincerely apologize for the concerns you encountered during your visit. What you described does not reflect the standards we aim to uphold, and your feedback has been shared with the appropriate teams for improvements. We appreciate your patience and understanding, and hope you might consider giving us another opportunity to provide a more pleasant and comfortable stay in the future. Sincerely, Hotel Management
At 11:37pm I was called and informed that they were overbooked and they canceled my reservation. How do I get a refund?
Business response:
Dear Andrew, Thank you for bringing this to our attention. We sincerely apologize for the disruption and frustration caused by the cancellation of your reservation so late in the evening. This is not the experience we want for our guests, and we understand how inconvenient this must have been. Please know that our team is sharing this matter with our team to prevent it from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Manageme... read more
A absolutely nothing was unique about this property as a matter of fact I did not even check in I didn't check in because they wanted a $50 deposit and would not take my girlfriend's credit card over the phone and we got charged for the stay anyway
Business response:
Dear Andrea, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Worst hotel ever This was, by far, one of the worst hotels I’ve stayed at. They had lost hour prior to us, checking in. They said they would call us when the power came back on, then the guy that took our number went home for the day and we never got a call. When we checked in, the key card machine was not working. So they told us they would bring us a key once it got back up and working again. Thank God we were only there for one night, because we never did get a key to our room. There were no dishes in the room and the flo... read more
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
Business response:
Thank you for taking the time to write a review on us. I want to apologuse for any inconviences that were caused during your stay. I assure you that we strive to give the best customer service possible.Thank YouESA Management
The nonsmoking room smelled so bad a smoke I had to get Lysol and a smoke candle. Floor so dirty I had to clean it with dawn and towels were black when I was done hair all in shower just the worst hotel . Wish I could upload the picture
Business response:
Dear Susan, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,200 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.