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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique. No parking Air conditioner did not work Bath tub would not drain toilet was clogged would not flush, bathroom faucet was broken, floor was dirty House keeping could not find a plunger. Desk service was not friendly No parking all spots were taken Dogs barking all night Not a pleasant stay
Business response:
Dear Donna, We sincerely apologize for any inconvenience you experienced during your stay. Rest assured that we take pride in maintaining the highest standards and are committed to resolving any issues promptly. Our team will investigate and rectify the air conditioner, bathtub, toilet, faucet, and floor issues to ensure our guests have a comfortable and enjoyable stay. We have already taken steps to improve our procedures for housekeeping and will ensure that finding a plunger is never an issue again. We understand the frus... read more
The bed is not a comfortable place to rest for someone who has driven more than 15 hours, sheets with hair and the bathroom cup very dirty.
Business response:
Dear Brenda, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the issues with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are already working to address the problems you mentioned, and we hope... read more
Nada
Business response:
Dear LIBBIS, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Please consider giving us a second chance. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.