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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay here again. The staff was nice and friendly. HOWEVER. THE ROOM AND THE FURNITURE WAS NASTY. The bad thing about it, is the staff knows it.
Business response:
Dear David H., Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We appreciate your feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future, and we will do our be... read more
Low security. Stinky. Didn’t have the right room for us. Employees were great!!!
Business response:
Dear Jenifer, We appreciate your kind words about our employees; they strive to provide excellent service. However, we apologize for the inconvenience you experienced with the room and any discomfort due to odors or security concerns. Please know that we take our guests' safety and comfort seriously and will address these issues to improve our services and are committed to enhancing your experience. We hope you will give us another chance to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
The front desk clerk never let me have my stst. I want my money back. He wouldn't let me in even and look it up, nothing!
Business response:
Dear Corey, We apologize for the inconvenience you experienced during your recent stay. It's disheartening to learn about the challenges you faced with our front desk staff, and we understand your frustration. Rest assured, we take such matters seriously and will address this issue with our team to identify what went wrong and prevent future occurrences. Your feedback is invaluable to us as we continually strive to provide a seamless experience for all our guests. We would be grateful for the opportunity to make things right... read more
The outside was clean and modern, the floor in the room was dirty. Bed has had much use, swayed in the middle. The front desk clerk was helpful.
Business response:
Dear Brad, We appreciate your feedback regarding your recent stay. Thank you for acknowledging the cleanliness and modernity of our exteriors. We're also glad that our front desk clerk provided you with efficient assistance. However, we apologize for the cleanliness issues you encountered in your room and the condition of the bed. Please know that we take cleanliness and comfort seriously and will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. Your satisfaction is our top pr... read more
We reserved at extended stay as it was reasonably priced for one night and I thought it had a good reputation as a no-frills hotel. It was not clean, the chair was sooo soiled we had to put the bedspread over the chair to use it. Sheets had stains, bed skirt stained, kitchenette very dated & looked like it has never been updated. Never again!
Business response:
Dear Tracy, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced during your stay with us. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Manageme... read more
Cold shower this morning.
Business response:
Dear Gerald, Thank you for your review. Although you had a satisfactory time with us, but it is disappointing to know your expectations for a perfect hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,200 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.