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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cancelled my reservation after finding the room wreaked of smoke and there was no other room available as an option. Even tho the property was advertised as noon smoking this clearly was false advertising. I am expecting a full refund of my money for this room. Staying was not an option as the smoke would have triggered allergy attack.
Business response:
Dear Andre, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please reach out to our front desk for further assistance and allow us a second chance to serve you with better memories.Sincerely,Hotel Management
The property was a dump the door wouldn't lock the phone didn't work it was an extended stay and there were no amenities including a coffee maker in the room the remote to one of the TVs was missing. They tried to find me another room because the door not locking and out of the three they took me to is what she all had left one was occupied one the door was jammed and they couldn't get it open and the other one was being used to storage I left and eventually got my money back
Business response:
Dear Danny, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have resolved your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next v... read more
The room was dirty stains on the headboards sheets where dirty. So many cigarette butts outside the door, they could have been carpet.
Business response:
Dear Mike, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. Therefore, we apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Trash in bathroom trashcan. Trash in bathtub. No t
Business response:
Dear EDWARD, We always want to exceed our guest's expectations; therefore, please accept our sincere apologies for the housekeeping concerns in your room. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
Horrible, I was charged for not staying there.. never checked inn but Travelocity charged my account and you over booked me but charged me for not staying there
Business response:
Dear Juliet, Thank you for reviewing our hotel. Please accept our apologies for the reservation issues and that Travelocity charged you though you did not stay. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Please feel free to reach out to us directly if you have further queries. Thank you again for bringing this to our attention, and we hope you will consider staying with us.Sincerely, Hotel Manageme... read more
Non smoking room smells like old cigar and B.O. Check in was easy and the service was fine. The room was disgusting and smelled like B.O. and cigar smoke. It was such a strong smell that it made my eyes water. I returned to the front desk and checked out.
Business response:
Dear Dan, Thank you for sharing your feedback about your stay with us. We are happy that you had a positive experience with our service. However, we regret that the room you were assigned did not meet your expectations, and we sincerely apologize for disappointing you. Thank you for bringing this to our attention, and we will take immediate action to resolve it. Thank you for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Roaches
Business response:
Dear Byron, We regret the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management
Checked into room only to have the room already occupied. Horrible experience.
Business response:
Dear Beth, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.