This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy. Lots of characters. Bad breakfast, decent coffee. New paint.
Business response:
Dear Bethany, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope... read more
Don’t go! The first room I was assigned was so smokey I had to ask for a different room. I could not breathe! The second room was dirty, falling apart. The chair was so stained I had to ask for a cover blanket to throw on it before I would even think about sitting on it. Ceiling tiles stained, piles of garbage sat for days at dumpster right outside my room. Bugs in kitchen. It was awful.
Business response:
Dear Marianne, Thank you for reviewing our hotel. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We take your feedback seriously and will address these issues with our team to ensure such lapses do not happen again. We genuinely hope that you will ... read more
They oversold it even though i prepaid it weeks before. Ahd they overssold the next one i went to even though they sold me a room by phone. So i had no room from two of them. And the person at the front desk said they had never experienced "oversold" until they worked at Extended Stay
Business response:
Dear Jeffrey, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a second chance to host your visit and give you a memorable trip. Sincerely,Hotel Management
Business response:
We are so sorry to hear about your stay not meeting your expectations. Please feel free to reach out to the hotel to express your concerns with management.
Confirmed is not confirmed IF hotel overbooked. When we got to the hotel to check-in, I was told they were overbooked and my reservation was 1 of the 3 they had to cancel. They said they tried to call to let me know but were unable to reach me. No message left or call received. Advised they checked all Ext Stays in KC area & all were booked. However, Hotels.com showed several Ext Stays w/availability. Very unfriendly & offered no info for other hotels in area to begin a new hotel stay search.
Business response:
Dear CINDY, Thank you for leaving your feedback regarding your recent visit to our hotel. We are very sorry for the inconvenience caused and even more so for how our staff handled the situation. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can have the opportunity to redeem your confidence in our hotel.Sincer... read more
Reserved ground floor unit for elderly access and ended up on the 3rd floor. NEVER AGAIN will we stay at this hotel. What appeared to be homeless people hanging around the grounds. Spartan looking entry and front desk area. Stupid people running the front desk. NO ELEVATOR in view. Horrible experieince.
Business response:
Dear Dolores, Please accept our apologies for the disappointing stay you had with us. Your concerns about the room assignment, safety, and overall experience are genuinely regrettable and not reflective of our usual standards. We will address these issues promptly to ensure improvements are made. We sincerely apologize for the inconvenience and hope you will reconsider giving us another chance to redeem ourselves in the future. Sincerely,Hotel Management
İ did not stay there because they did not have my reservation. Also did not gave another room. But new girl there was very sweet and helpful.
Business response:
Dear Paula, Thank you for taking the time to review our hotel. We continually aim to provide a seamless experience for our guests. Therefore, we sincerely apologize for the issue regarding your reservation. Please know this is not usual for us, and we are investigating your concern to identify what went wrong. We hope this unfortunate incident will not prevent you from revisiting us in the near future, as we would love the opportunity to provide you with the seamless stay you should have received on this visit.Sincerely,Hote... read more
The room was absolutely filthy when we arrived. Hair in bathtub and the floor in the entire room had not been swept. After we were there about 5 minutes, the lady who checked us in tried to walk in on us and whem the dead bolt caught, she said I wonder who is in here and walked away real fast. It's like she didnt know what room she put usnin. Will never be back. . Maybe sh
Business response:
Dear Kimberly, Thank you for sharing your feedback. Our guests deserve a clean, well-maintained, and comfortable suite. Therefore, we hope you will accept our apologies that this was not your experience. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,200 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.