Extended Stay America - Kansas City - Overland Park - Metcalf Ave

Business response:

Tay, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconveniences you had due to our hotel policies. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We appreciate your suggestions and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We're delighted to know you liked our well-kept property and that our location worked well for you. Kindly note, every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do not have the ice machine on the floors. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Hopefully, we will have the chance to make it up to you on a future visit. Sincerely, Hotel Management