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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disgusting The hotel room smelled of fabreeze and cigarettes. The pillows reeked of cigarettes. It's a non smoking hotel... I have asthma so it was a miserable experience and Hotels.com makes it difficult for the hotel manager to rebook me to another room so I had to suffer and have an asthma attack.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Leawood, KS area stay Hallways had odor, carpet in need of cleaning, do like the kitchen and full size fridge. as an extended stay need to remember that there is no housekeeping service, which is ok with me. But never could get the wifi to work, kicked me off every 5-10 minutes, and hotel staff said it was because they were full, but it happened even during the day, when many folks not in rooms. will not stay here again, wifi has become a necessary service to provide, and I had to use my hotspot, which uses my data, and has ... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Old rundown hotel The first room I had was small and cramped not like the previous stay. The second room I moved to had several items that didn't work and had to be repaired. The maintenance staff was very courteous and friendly but the front desk staff were not very friendly or helpful. I would not stay here again or recommend it to anyone.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our loyal guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and will share the same with my team to ensure consistency of good service delivery is maintained. Once again, we’re sorry for letting you down. We truly appreciate your feedback, and hope you will consider giving us another chance so that w... read more
Business vacation! Room looked like it has not been cleaned in weeks and the smell was horrible.
Business response:
Sara, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Terrible...avoid Due to labor issues is what has been told several times to us as guests...is why the rooms were dirty, couldn't get sheets for the bed and had to sleep in clothes and use a pillow for cover. Still the next day had to go get sheets from the front desk to make my bed.
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide a nice customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Bad Place This is one of the worst hotel stays I have ever had, the floors were not cleaned, the trash cans had not been emptied, rust in the bathroom with hairs in the tub and we hope the fitted sheet was wrinkled and had not been slept in before us !!!! My advise to anyone wishing to stay there is NOT TO !!!!
Business response:
Jackie, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Slightly nicer than the adjacent dumpster. Absolutely horrible. The room had clearly not been cleaned, the carpet was soaked and mildewed from the leaking air conditioner, the TV didn't work, and their was old food in the microwave, making the room smell like rancid chicken. The room clearly hadn't seen a housekeeper since before the hotel was built.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Choose another location I have been to many Extending Stay's before. It was hard to find a worker. If you called to get assistance, no one answered. I had to keep going back to find someone. This one happens to not have an ice machine. The problem with that is that our refrigerator and freezer didn't work. The knob to set the temperature was broken. They gave us a code for internet and it didn't work at all. The trick was they had two options so in order to get internet, you'd end up having to pay for your service. Oh, and c... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.