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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old and out dated I reserved a room weeks in advance. I confirmed several times before arriving only to be assured that my room would be ready. We drove 4 hours to the hotel where my room was sold to another guest. they then offered me a room with a king size bed and a pull out sofa. No way way my daughter nor myself sleeping on the couch. Then they offered me an extra room for my 11 y/o daughter. "NO". Then I had to go to a different location.
Business response:
Thank you for your review. We are sorry we were not able to provide you with the room of your choice. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
it was very dirty, slept on a towel bc i was worried the sheets had not been cleaned. Although I had a receipt and proof that I paid, the front desk wanted me to put another form of payment bc they are not paid by hotels.com. I wasn't even there 10 hours but I wont be back.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Would never stay here Again Service was terrible and do not help the every day consumer terrible policy don’t answer phone watch out if you rent a room they don’t refund
Business response:
Andrew, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Dirty walked into first room and noticed dirt on counters. Went to use bathroom and toilet seat had black foot prints on it. Checked bed and sheets had not been washed (had hair everywhere) Went down and the front desk gave us another room which was better than the first one Next morning went to check out, No one was there, called on the phone and no answer. I just left
Business response:
Liz, thank you for evaluating your stay. Although you liked our convenient location, However, we are sorry for the cleanliness issue you had in your room and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Very disappointed If you check in late, there is no staff working the desk. You have to call on a phone for someone to come to the desk. Checking in at 1:30, given room keys that didn't work in the door. Returned to front desk (had to call on phone again) given new keys only to open the door and find someone in the room. Return to desk, no more rooms with two beds available (traveling with family of 4). Ask for a room with a pull out couch or anything because it's after 2 by this point. Given room with King size bed, pull ou... read more
Business response:
Thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention and hope you will conside... read more
No front lobby personal for 20 minutes. So I left to another. I stayed once before and had a “decent” stay. After this incident I’ll never return.
Business response:
Thank you for returning at our hotel. We want to apologize for failing to provide the level of service you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Not worth the price. The sheets smelled of smoke even though it was a non smoking room. The mattress was uncomfortable. gate bathroom was old and felt unclean. The description said "free breakfast" but there were only prepackaged snack foods available. Considering the price, this hotel was NOT worth it.
Business response:
Mark, I apologize for not providing the stay you expected from us. We regret the inconvenience caused and apologize for the issues you encountered with your room and our grab-and-go breakfast. We have shared your concerns with the housekeeping and breakfast team so as to make the necessary changes. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, General Manager
Not Good!! The first room they put has in the toilet didn't work so we had to move to another room that had cockroaches in it and a full bed!! The first room had a king bed!! Would let everyone I know never to book through Expedia again and never stay at an extended stay!! Awful!!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. We also regret the inconvenience this caused. Thank you for bringing this to my attention. We hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Lauren, thank you for evaluating our hotel. We're extremely sorry that you had a negative experience here. We value you as a guest and hope we hope you will consider giving us another try so that we can provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,032 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.