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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a thoroughly disappointing experience. Upon arrival, the person at the front desk did not know what to do about payment since we booked through Expedia. Two of the lamps in the room had no light bulbs. We had to go to the front desk to ask for an iron and a hair dryer on different occasions, since these were not provided in the room. The window frame and screen in the room were bent and remained slightly open the entire time - it was impossible to close the window completely. The 'grab and go breakfast' consisted of... read more
Business response:
Patti, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
It was livable for a weekend. The room and common areas were very humid, bath towels were still damp the next day after being hung to dry w the bathroom door open. The carpet had stains on it, and the sheets looked like they had Sharpie marks on them. Otherwise, the room was clean. The breakfast is "grab and go;" meaning packaged muffins, granola bars, fresh coffee, and oatmeal packets. I will not be staying here again.
I told them at front desk to please not bother me before checkout at 12. They knocked on my door 3 times between 10 and 12. I was pissed to say the least
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we do not repeat what you experienced. Thank you again for your feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Not so great service at Extended Stay. The room was alright, but no ice machines available and I had no ice cube trays in the freezer. It took over 10 minutes for someone to show up and get me checked in.
Business response:
Wayne, thank you for reviewing our hotel. We apologize for the service issues you encountered during your stay with us. Please be assured that we have shared your feedback with our housekeeping and front desk teams in order to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Filthy Room Room was filthy. Hair and stains on the bed sheets. Hair and soap scum all over the bath tub. Your shoes stuck to the floor as you walked. Everything felt sticky and grimy. I will never stay there again!
Business response:
Patricia, thank you for staying with us. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such problems are prevented from happening. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Family Move First room had rusty tub area and mold around the bathroom sink. Moved to a second room, it smelled good and clean. Spilled some water on the entry floor and wonder when the last tome the floor was last cleaned . . . The white towel was gross with all the dirt that was on the floor
Business response:
Joseph, thank you for being our guest. We are sorry for the cleanliness issues you had during your stay. We are reviewing this with our housekeeping team to investigate where we missed a step and will take corrective action so that this does not happen again in the future. We promise your next stay with us will be a much more positive experience. Sincerely, Hotel Management
Terrible Experence The grounds around location were in terrible condition. Not enough trash cans out side, on one waste baskets in room. Went to check out at 5:30 in the morning and waited almost 30 minutes for some at the front desk no one appeared. WiFI was not easy to access. Will never stay again at an Extended Stay. never stay at an Extended Stay Again.
Business response:
Joseph, thank you for choosing to stay with us. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Mana... read more
not a typical ESA I have stayed at other extended stay Americas before and never had an issue. This one had animal AND human hair in the sheets, I had to ask for a clean set. The staff at the desk was quick to give me a new set, but I did not have a good night even with clean sheets as there was yelling into the early morning. I chose this hotel because they are pet friendly and seemed like a good deal, and I figured I could make some food I brought with me instead of fast food. This hotel had no cups, silverware, etc, so I ... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Towels were dirty. Room has a very distinct (not good) smell. Lady at check in wasn’t friendly. Room sticky and muggy feeling. All that being said I don’t expect much from a value priced hotel but this was lower than my expectations.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.