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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel Horrible! We did not stay there—we came and they had no room for us—even though we a conf#—-there was a fight in the lobby while I was talking to the check in clerk—she was clueless on everything!!!!!! I have a paper saying my reservation was cancelled and I hope it was! Please check I was not charged for a room This was incredibly poor—I will never book at one of these hotels again
Business response:
Anne, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
As soon i come to check in almost 6pm. The gal up front says my room is no longer available. I said so what about my reservation. She says well basically it's like 1st come 1st serve. I didn't show any anoyance and since my other kids didnt come I was ok w down grading. But what if my other 2 kids were to come. I wasnt sleeping them on the floor. Very disapointed because that is why u make a reservation because u will need it. This case it was a king and sofa bed.
Business response:
Thank you for sharing your experience. We are truly sorry for the service and reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel was easy to access. However, this was one of the worse Extended Stays we have stayed in. The room was outdated with several maintenance issues: the closed had a curtain as a door with wire racks. One of the drawers in the dresser was broken. The bed felt worse than the ones that I slept on during basic training! Finally, the "breakfast" consisted of coffee, granola bars, and muffins. Very disappointed! I would never stay at this hotel again! I would rather sleep in the car!
Business response:
Jody, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we're working with them to fix the problem as soon as possible. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Dear Guest, Thank you for leaving your rating. We hope you will accept our apologies for any issues you experienced, and we welcome another opportunity to provide you with a more seamless stay on your next visit.Sincerely,Hotel Management
Horrible urine type smell strong in the hallway, slight in the room. Two guests appeared to be engaging in illegal activity in front of hotel, which made the facility feel unsafe. I was glad to leave and won’t be going back.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
1 st night there I went to go to bed and there were huge stains about 12 in. long on the sides of the bed sheet in two spots and a blood spot under the pillow. I told the night clerk and he said if I stayed in it he would give me a free night. I refused. I was moved to another room and all week when I went to use the microwave it would run for 2 minutes and then it would shut off, dead for about 6 hr.s I told the desk, they sent maintenance the following day. It never got fixed. I needed to print a speech for work the clerk ... read more
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
stains on bed sheet, dusty, broken fire alarm that kept making sounds randomly to keep our employees awake. New management- poor service. even after complaining the first day nothing got done . requested reimbursement for two days atleast. Had to move the employees out of the hotel one day early and put in a different hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Spent 10 days for work and staff was horrible. The rooms were okay but the staff was terrible. The gal in the front when asked everyday for a plate package over the phone and never showed up. When we finally went down she gave us two spoons and said that’s all she has. Never again here.
Business response:
Martin, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this time. Sincerely, Hotel Management
I arrived at 1110 and waited 30 minutes for someone to check in. If I hadn’t called the hotel while standing in the lobby no one would’ve came. I got to the room and checked the sheets and of course they weren’t changed! The reason I knew? The bodily fluids on the sheeets from the people before me.
Business response:
Thank you for being our guest. We sincerely apologize for the poor service you received at the time of check-in and for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. This is not the type of service our hotel is known for, and we extend our apologies. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.