This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty walked into first room and noticed dirt on counters. Went to use bathroom and toilet seat had black foot prints on it. Checked bed and sheets had not been washed (had hair everywhere) Went down and the front desk gave us another room which was better than the first one Next morning went to check out, No one was there, called on the phone and no answer. I just left
Business response:
Liz, thank you for evaluating your stay. Although you liked our convenient location, However, we are sorry for the cleanliness issue you had in your room and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Very disappointed If you check in late, there is no staff working the desk. You have to call on a phone for someone to come to the desk. Checking in at 1:30, given room keys that didn't work in the door. Returned to front desk (had to call on phone again) given new keys only to open the door and find someone in the room. Return to desk, no more rooms with two beds available (traveling with family of 4). Ask for a room with a pull out couch or anything because it's after 2 by this point. Given room with King size bed, pull ou... read more
Business response:
Thank you for choosing to stay with us. We want each and every guest to have a positive experience, and we are sorry we disappointed you. Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to my attention and hope you will conside... read more
No front lobby personal for 20 minutes. So I left to another. I stayed once before and had a “decent” stay. After this incident I’ll never return.
Business response:
Thank you for returning at our hotel. We want to apologize for failing to provide the level of service you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Not worth the price. The sheets smelled of smoke even though it was a non smoking room. The mattress was uncomfortable. gate bathroom was old and felt unclean. The description said "free breakfast" but there were only prepackaged snack foods available. Considering the price, this hotel was NOT worth it.
Business response:
Mark, I apologize for not providing the stay you expected from us. We regret the inconvenience caused and apologize for the issues you encountered with your room and our grab-and-go breakfast. We have shared your concerns with the housekeeping and breakfast team so as to make the necessary changes. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, General Manager
Not Good!! The first room they put has in the toilet didn't work so we had to move to another room that had cockroaches in it and a full bed!! The first room had a king bed!! Would let everyone I know never to book through Expedia again and never stay at an extended stay!! Awful!!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. We also regret the inconvenience this caused. Thank you for bringing this to my attention. We hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Lauren, thank you for evaluating our hotel. We're extremely sorry that you had a negative experience here. We value you as a guest and hope we hope you will consider giving us another try so that we can provide you with a better experience. Sincerely, General Manager
Service was not very good.....No ice machine and very limited breakfast. Hair was on our shower walls which was disgusting.
Business response:
Thank you for your feedback. Please accept my apology for the poor service you experienced during your stay and for the inconvenience it caused. I have shared your concern with my front desk and housekeeping team to ensure happy guests is our number one priority. I would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider giving us another opportunity so that we can provide you with an improved visit... read more
disgusting The hotel room smelled of fabreeze and cigarettes. The pillows reeked of cigarettes. It's a non smoking hotel... I have asthma so it was a miserable experience and Hotels.com makes it difficult for the hotel manager to rebook me to another room so I had to suffer and have an asthma attack.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Leawood, KS area stay Hallways had odor, carpet in need of cleaning, do like the kitchen and full size fridge. as an extended stay need to remember that there is no housekeeping service, which is ok with me. But never could get the wifi to work, kicked me off every 5-10 minutes, and hotel staff said it was because they were full, but it happened even during the day, when many folks not in rooms. will not stay here again, wifi has become a necessary service to provide, and I had to use my hotspot, which uses my data, and has ... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.