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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel and room where poorly taken care of. Had dirty towels, not the most well taken care of room, the hallways smelt like smoke and the girl and the front desk was not very friendly and had a poor attitude about being at work.
Business response:
Thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate team to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
out dated and room smelled of fried food the entire weekend
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the cleanliness of your room is discussed with the concerned team with an effort to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Horrible When i got there the bed had dirt in it and. The room was dirty the bathrooms had stuff in the toliets it was discusting
Business response:
We apologize for the cleanliness issues you encountered in your room. We work hard to make every guest's visit a pleasant experience, so we are sorry we fell short. We are already working with our housekeeping team to revisit our deep cleaning program. We value your business and would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst hotel I've been in Found a lot of trash and small toys in the hotel. Also the filters for the A/C were filthy. We also found ants in the bathroom. My mother in law's room wasn't ready after check in ours so after 15 min of waiting they went ahead and transferred her to a different room. She noticed blood on the back of her bathroom door and shower curtain. Needless to say I doubt that I will ever go back or even got to an Extended Stay America again
Business response:
Billy, thank you for evaluating your stay. We are sorry for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Si... read more
Extremely disappointed. There were no kitchen wares or utensils. I was travelling with my children and we couldn not eat the food we brought. Very incovenient to have to call the front desk late at night. Also there was no bedding for the sofa bed. Thankfully we had our own blankets and pillows. My 9year old saw ants crawling on the floor. We were only there for 1 night. Never again.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities, these items are available at the front desk at any time. Our team gladly delivers these items to your suite, and we will be sure our front desk communicates this more clearly going forward. We are also sorry to know we did not deliver a fresh and clean suite and have shared your comments with our housekeeping team to ensure our future guest does not experience the same. We hope you will return so we can make it up to you. Sincer... read more
Rusted bathtub & roaches Dirty, rundown, it’s a cheap stay for a reason. My son found roaches and spiders behind the bed when he dropped the TV remote. The fridge wasn’t working properly and it was leaking yellow fluid from the bottom, and the temperature knob was missing. The bathtub had rust everywhere, and around the faucet it was so rusted it was eating a hole into the wall. Spent the extra $15-$20 and stay somewhere else where you get a real breakfast & a cleaner room.
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
not the highest grade hotel nice front desk gal. room had a funny smell. light bulbs missing. ripped towels. tub drain didn't work. wifi didnt work. disappointed.
Business response:
Tiffany, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
별로 추천하고 싶지않네요! 아침 식사도 없고. 커피와 과자뿐! 암튼! 두번다시 가고 싶지않네요!
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very old and out dated I reserved a room weeks in advance. I confirmed several times before arriving only to be assured that my room would be ready. We drove 4 hours to the hotel where my room was sold to another guest. they then offered me a room with a king size bed and a pull out sofa. No way way my daughter nor myself sleeping on the couch. Then they offered me an extra room for my 11 y/o daughter. "NO". Then I had to go to a different location.
Business response:
Thank you for your review. We are sorry we were not able to provide you with the room of your choice. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.