Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Dana, Thank you for your review. We enjoyed reading your comments about the excellent hospitality you received from our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Linnea, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property and excellent location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management 

Business response:

Dear Lynn, Thank you for your review of our hotel. We apologize for the oversight regarding the absence of dish soap during your stay. Our aim is to provide a comfortable and convenient experience for all guests, and we regret falling short in this instance. Your feedback is valuable, and we will ensure that dish soap is readily available in our rooms moving forward. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,... read more

Business response:

Dear Luis, It is always a pleasure to have our hard work recognized, and we are pleased that you enjoyed your overall stay. We are grateful for your comments. However, we are disappointed that our parking space did not meet your expectations, as we continually strive to improve our guest experience. Thank you for staying at the Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management