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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a pleasant stay.
Business response:
Dear Rebecca, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an enjoyable stay with us. We hope to have the privilege of serving you again in the future.Sincerely,Hotel Management
Great customer service
Not sure I would stay there again I gave the hotel an average rating because it had a smell in the hallway and the breakfast was a joke. Room was clean and did have a kitchen but no ice trays in the fridge, no ice bucket for room, and no ice machine handy.
Business response:
Dear Shane, Thank you so much for sharing your experience with us. We apologize for the areas where we fell short, precisely the oversight in housekeeping and the breakfast option that did not meet your expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
Eh. The hotel is rundown. Cleanliness of room was below average. You have to go to front desk to get a coffee maker hair dryer and other essentials provided in room at other hotels. Won’t be staying there again.
Business response:
Dear Sally, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary hair dryers and toiletries upon request at the front desk. Additionally, to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's... read more
Not a comfort stay Lacked many amenities that are typically at hand in basic hotel that would have made our 3-day stay more comfortable, for instance hair dryer, hair conditioner & lotion, plates, cups & utensils for kitchenette, full length mirror. There were rust stains around bathroom fixtures. Grab & Go breakfast consisted of individually wrapped muffins & cookie-type granola bars.
Business response:
Dear Deborah, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We apologize for any potential miscommunication on our part. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary hair dryers and toiletries upon request at the front desk. Additionally, for hygiene considerations, we store the dishware at the front desk and are prepared to deliver it to the gu... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,081 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.