Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Sonja, We appreciate your patronage and positive feedback regarding our hotel's convenient location and staff. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management 

Business response:

Dear Kathy, We appreciate your feedback and value your opinion. We are glad to hear that overall your experience was fine and that you found our staff members to be satisfactory. However, we apologize for any discomfort you experienced with the bed. We understand the importance of a comfortable sleep environment, and we will take your feedback into consideration for future improvements. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more posi... read more

Business response:

Dear Devitrice, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We are also pleased that our convenient location was perfect for your needs, and we appreciate you recommending us. We hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear JOHN, Thank you for taking the time to provide feedback about your recent stay at our hotel. We sincerely apologize for the unpleasant experience you had during your time here. Our goal is to provide a clean, comfortable, and enjoyable environment for all our guests, and we are disappointed to hear that we did not meet your expectations on this occasion. Rest assured, we take your feedback seriously and will address the issue with our housekeeping team to ensure that future guests do not experience the same. Your patien... read more

Business response:

Dear Brian, Thank you for your outstanding review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Our ideal location, combined with upscale amenities and service, makes Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon.Sincerely,Hotel Management