Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Dennis, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining our rooms in excellent condition is a priority, and we apologize for any oversights in this regard. Rest assured, we will address the faucet issue. Regarding the hairdryer and certain complimentary toiletries, please note that they are available at the front desk, and our associates are happy to deliver them to your room upon request. We apologize if we missed to inform you about this during check-in. Yo... read more

Business response:

Dear Tracy, Thank you for choosing Extended Stay America and sharing your experience. We are thrilled to hear that you found our dog policy to be the best in the area. We understand that traveling with pets can be stressful, and we are committed to providing a comfortable and welcoming experience for you and your furry friend. We are sorry to hear that the bed did not meet your expectations. We take all feedback seriously, and we will be sure to evaluate this concern with our team to ensure that we are providing the best pos... read more

Business response:

Dear Sonja, We appreciate your patronage and positive feedback regarding our hotel's convenient location and staff. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management 

Business response:

Dear Kathy, We appreciate your feedback and value your opinion. We are glad to hear that overall your experience was fine and that you found our staff members to be satisfactory. However, we apologize for any discomfort you experienced with the bed. We understand the importance of a comfortable sleep environment, and we will take your feedback into consideration for future improvements. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more posi... read more

Business response:

Dear Devitrice, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We are also pleased that our convenient location was perfect for your needs, and we appreciate you recommending us. We hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management