Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Pam, We're sorry to read that your recent stay was anything other than the satisfying experience we want for our guests. Regarding the coffee and our front desk associates, we apologize for the inconvenience you faced and will address this issue with our team. As for the beds, we regret any discomfort caused and are committed to enhancing this aspect moving forward. We genuinely value your comments as they highlight areas where we need to focus. It was a pleasure accommodating you, and we hope you'll consider giving us ... read more

Business response:

Dear Elvia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We look forward to your return!Sincerely,Hotel Mana... read more