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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Peaceful New Year’s Eve It was pleasant
Business response:
Dear Marvin, Thank you for reviewing your stay. We are happy your overall experience was pleasant. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Phone didn’t work; Refrigerator didn’t work; TV channel selector didn’t work; Sink didn’t hold water; Top 2 dresser drawers wouldn’t open
Business response:
Dear John, Thank you for taking the time to evaluate our hotel. Please accept our apologies for any inconvenience caused. We have taken note of your comments and will make sure this is appropriately addressed. In the future, please know our front desk staff is always available to help make the most of your stay. We look forward to your next visit.Sincerely,Hotel Management
The outside of the property was nice but you could tell it had been a smoking motel at one point, the walls had remnants of smoke on the walls, the staff was very nice but the room was not very clean, pieces of lettuce in the kitchen area, water spots on the bathroom mirror, grease around the burner on the stove, this was brought up to the staff when checking out and they were very apologetic and explained they had staffing issues. Not sure if I would stay there again but I have had worse in the past, like I said, staff was ... read more
Business response:
Mike, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The place smelled like weed even tho it is listed as non-smoking. The staff had some fans going on the in the lobby which were loud. Breakfast is provided but it only consists of to go items like muffin and fruit
Business response:
Dear Kumar, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your t... read more
Very nice hotel, especially for the price.
Business response:
Dear Donaven, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. Thank you for choosing Extended Stay America, and we hope to welcome you back soon. SincerelyHotel Management
We where surprised when we had to put a 100.00 refundable deposit at sign in over and above the price of the room.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.