Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Dear Elvia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We look forward to your return!Sincerely,Hotel Mana... read more

Business response:

Dear Dennis, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining our rooms in excellent condition is a priority, and we apologize for any oversights in this regard. Rest assured, we will address the faucet issue. Regarding the hairdryer and certain complimentary toiletries, please note that they are available at the front desk, and our associates are happy to deliver them to your room upon request. We apologize if we missed to inform you about this during check-in. Yo... read more

Business response:

Dear Tracy, Thank you for choosing Extended Stay America and sharing your experience. We are thrilled to hear that you found our dog policy to be the best in the area. We understand that traveling with pets can be stressful, and we are committed to providing a comfortable and welcoming experience for you and your furry friend. We are sorry to hear that the bed did not meet your expectations. We take all feedback seriously, and we will be sure to evaluate this concern with our team to ensure that we are providing the best pos... read more