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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very average if not a little bit below, but the manager Anna was very helpful. We needed to stay an extra night and one of her staff that was helping made it very confusing, but she stepped in and made it work and asked about my family and had a conversation with my kids. She is awesome.
When I arrived, they suddenly charge me a $100 deposit even though I’ve stayed there for over a year. When I got up my room there were two sets of room cards, bills & change on the nightstand. I got a hand towel and took to the front desk. Obviously the room wasn’t cleaned completely.
Business response:
Cheryl, thank you for your loyalty towards our brand. We are sorry you were not happy with our incidental policy and also for the inconvenience you experienced during your stay. We will definitely use your review as a tool to upgrade our service delivery. We truly value your continuous business and look forward to making your next stay an exceptional one. Sincerely, Hotel Management
Disappointed The stove top was dirty, there was still a used bar of soap in the shower， the floor in front of the refrigerator was sticky. I saw an employee exactly once at that was at check-in. The front desk was otherwise empty every time i passed it.
Business response:
Thank you, Janet, for your candid review. It is disheartening to hear that we failed to exceed your expectations while you were here. We are truly sorry for the cleanliness issues you experienced and the inconvenience it caused. We have discussed it with our associates to ensure such incidents do not repeat. We appreciate your patience and hope you will consider giving us another chance next time you visit this area. Sincerely, Hotel Management
At first glance, the room seemed clean. However, we ended up finding stray hairs in the bed and the shower. Hot water didn’t exist; it was either lukewarm or cold. There is a musty smoke smell throughout the hotel which isn’t surprising as you walk through the smoking area when entering the front door. The back door key scanners do not work to get you into the building. No hair dryers available. Our door batteries died at one point. Brittany was great! She was quick to respond and change the batteries to get us back in our r... read more
Business response:
Thank you for your stay and your feedback. It is truly disappointing to hear our housekeeping and maintenance staff failed to meet your expectations. We will address the concerns you mentioned with our cordial team to make sure we are consistently following policies and procedures. We appreciate your feedback pinpointing the areas we need to address, and we will, so similar situations do not occur in the future. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, Hotel ... read more
No coffee pot in the room always disappoints me.
Business response:
Melissa, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I got to check in early which was convenient and the only thing that I didn't notice when booking was that there was no breakfast...oh well !!
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,250 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.