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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine. We only stayed for a single night in the middle of a cross country move. The room felt clean but was stained in numerous places (sheets, carpet, sink) which was off putting. The beds were not the most comfortable. Biggest wins were the amount of hot water we had and how cold the room got with the AC unit. The kitchenette was also a nice amenity even tho it was very dated. Good for a single night use like we did, but not much else past that
Business response:
Thank you for posting a review of your stay. We are glad you had a pleasant stay overall. However, we regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
You can do better than this. This place feels like a half way house. There are always a lot of people hanging out around the door smoking or just looking sketch. The room was clean but the floor was sticky like they used too much chemical on it. It also looks like they tried to update the place but just slapped vinyl over everything. It literally has bumps in the floor where the sheet vinyl covered the previous one. We found used socks stuffed behind the mattress and toys from the previous “resident”. It was not the best sta... read more
Business response:
Daniel, thank you for your review. We regret any inconvenience you had due to other guests on the property and are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Much better than the other Extended Stay facilities in the Overland Park area. Clean and quiet. Some wear and tear on kitchen area. Front desk clerk was away from her station for sometime, without any notice that she would be back, leaving customers waiting.
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
What I did like about the place it was getting towels it was talking about if you stay a week you can get clean towels but if you don't you only you have to come down and pick up your towels and bring the other ones back and I kept getting locked out of my room and she kept on talking about maintenance and so when I got there they was talking about my reservation had canceled I didn't understan because I did the reservation on Expedia and then she charged me $210 $100 was deposit so when I got there that morning I talked to ... read more
Business response:
Thank you for comments regarding your recent visit. Exceptional service for every guest is our highest priority, so we are disappointed to see your experience with was unpleasant. We have shared your feedback with the appropriate team members to prevent mistakes going forward. We value you as a guest and hope we have the opportunity to welcome you to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.