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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Problem with property return Lost and found is a problem…. I left an I pad in my room after check out and had a hard time getting it returned to me although I set everything up thru fed ex. It sat at the front desk for days before I finally was able to get it picked up. Was a real hassle
Business response:
Kathleen, thank you for making Extended Stay America a part of your travel plans. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the inconvenience you encountered. We will review this with our team to see what transpired and take steps to ensure we are well-poised to serve you better. We hope you will consider this as an isolated incident and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Should disclose damage deposit requirement Would have been good to know that they charge a $100 damage deposit to your credit card and then release it after you check-out.
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once once more, and we hope to see you again soon. Sincerely, Hotel Management
It’s bath need fix.
Old hotel, needs update. Free 'Grab and Go' breakfast consist of a small muffin and coffee. Or you can spend $10.00 by using their vending machine and get a 'breakfast sandwich' that has probably been their for a while unrefrigerated. You get what you pay for. I would not recommend this hotel. Don't forget about the security fee due upon arrival, and to be refunded after checkout. Beds were comfy though.
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.