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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet was dirty. The drapes were not completely hung up. I asked to have the loose toilet seat screwed down. The ac motor was loud. Then no coffee pot!!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Your staff is always helpful and friendly!
Loved the quick checkin. The kitchen convience was nice if staying more then a night. Didnt like no breakfast. No coffee offered and no pot in room. Didnt like i could smell someo e smoki g from my room.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our attentive front desk service and with our well-appointed accommodations with a kitchenette. However, we regret not meeting some of your expectations. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Toilet tank leaking, smells like weed, paint on the bathroom fixtures too lazy to remove before painting. Needs upgraded. Service at check in was great friendly. However no one available at check out to mention the facility to
Business response:
Ross, thank you for being our guest. Although you liked the service provided at the time of check-in, we are sorry for the maintenance and cleanliness issues you encountered. Your feedback will be discussed with the appropriate individuals to address the problems you outlined. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Nice extended stay hotel The hotel was clean but not real well equipped since it is an extended stay hotel. There was not a coffee pot, etc but otherwise good and if you brought stuff with you (and planned to stay) it would be just fine.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.