This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s bath need fix.
New homw away from home The staff was kind, helpful ad always smiling. Hotel was very clean, had nice pool, free laundry, nice gym. Breakfast was kinda wierd still but covid19 what can you do. Over all loved this hotel will stay again. We come to kcmo alot so this will probably be our new home away from home.
Business response:
Leah, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property as well as the amenities we offer. We are also pleased you were impressed by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Decent lodging
Check in host was amazing, everybody else i interacted with left a lot to be desired. Room was dirty.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our courteous front desk staff. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
It was fine. We only stayed for a single night in the middle of a cross country move. The room felt clean but was stained in numerous places (sheets, carpet, sink) which was off putting. The beds were not the most comfortable. Biggest wins were the amount of hot water we had and how cold the room got with the AC unit. The kitchenette was also a nice amenity even tho it was very dated. Good for a single night use like we did, but not much else past that
Business response:
Thank you for posting a review of your stay. We are glad you had a pleasant stay overall. However, we regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
They will steal your money Not happy they hold $100 incidentals which is fine however they ended up charging the incidentals to my card. When I called the front desk told me that I had to pay for the room. I booked and paid for the room through hotels.com they said they didn’t recieve payment through hotels.com so this room has now cost me 170.00 for an extended stay give me a break it was a 70.00 room
Business response:
Nicole, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,049 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.