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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
distinctly average in all areas - staff friendly enough, room old and uninspiring
Business response:
Thank you for being our guest and sharing your experience. Although you liked our courteous associates and had an overall satisfactory stay, we are sorry you were not happy with the condition of our facilities. Your feedback will be discussed with the appropriate individuals when we plan for renovation. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
There were not cups in the room. No extra towels were delivered when staying more than one day. And no one at the desk to ask for additional towels
Business response:
We appreciate your review. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We also regret the disappointment you had w... read more
The front desk person. I advised her that I paid for room in advance. I showed her my receipt she still didn't believe me. It was just a hassle to check in once I was able to finally convince her that was the receipt.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
No complaints. I just didn’t like when room service knocks on your door right before checkout time, like they are trying to hurry you up out of there but other than that everything was great.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
i liked the customer service and the apartment look studio
Business response:
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
It is clean, the employees are friendly and helpful, and it feels like you’re in your own apartment!
Business response:
Thank you for reviewing your experience at Extended Stay America. It was such a pleasure to know you were impressed with the service provided to you by our team and that you had a relaxing stay in your room, making you feel at home. Your rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.