Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ramy, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret your disappointment with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Jazmine, thank you for being our guest. We are pleased you liked our ideal location, but we are sorry for the cleanliness issue you encountered and regret you did not experience from one of our front desk associates. We have shared your comments with the appropriate teams so that we can improve our service going forward ensuring it is not repeated. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write such a wonderful review! We're glad you loved Extended Stay America and you found our team friendly and helpful. Our associates love taking care of our guests and ensuring they are comfortable and feel right at home. We'll be sure and pass your comments along to them. We hope you will stay with us again the next time you are in Kansas City. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked the comfort of our bed, we regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and sharing your experience. Although you liked our courteous associates and had an overall satisfactory stay, we are sorry you were not happy with the condition of our facilities. Your feedback will be discussed with the appropriate individuals when we plan for renovation. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your review. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We also regret the disappointment you had w... read more