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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk person. I advised her that I paid for room in advance. I showed her my receipt she still didn't believe me. It was just a hassle to check in once I was able to finally convince her that was the receipt.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
No complaints. I just didn’t like when room service knocks on your door right before checkout time, like they are trying to hurry you up out of there but other than that everything was great.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
i liked the customer service and the apartment look studio
Business response:
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
It is clean, the employees are friendly and helpful, and it feels like you’re in your own apartment!
Business response:
Thank you for reviewing your experience at Extended Stay America. It was such a pleasure to know you were impressed with the service provided to you by our team and that you had a relaxing stay in your room, making you feel at home. Your rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
Cleaniness friendly helpful staff. And the room was comfortable. Needed to bring my own cooking ware and place sittings. Didnt no it came with stove top?
Business response:
Brenda, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you loved your comfortable suite and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
It's not a luxury hotel. It's good enough. Mostly clean, not spotless. A bit disorganized at check-in. Unhappy to have had extra fees charged -- beware. Expedia's price is misleading.
Business response:
Thank you for choosing our hotel. We apologize for the issues you encountered with our front desk staff. Your comments have been shared with them to ensure our focus remains on exceptional service. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,268 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.