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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK hotel Hotel was conveniently located to the highway and a shopping center. Front desk lady at check in was dry and not friendly, at all. The bed was pretty hard and the room was very dusty. Could use a deep cleaning. Ok hotel for a one night stay.
Business response:
Jazmine, thank you for being our guest. We are pleased you liked our ideal location, but we are sorry for the cleanliness issue you encountered and regret you did not experience from one of our front desk associates. We have shared your comments with the appropriate teams so that we can improve our service going forward ensuring it is not repeated. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
The staff are always friendly, there is privacy and I feel safe there!
Business response:
Thank you for taking the time to write such a wonderful review! We're glad you loved Extended Stay America and you found our team friendly and helpful. Our associates love taking care of our guests and ensuring they are comfortable and feel right at home. We'll be sure and pass your comments along to them. We hope you will stay with us again the next time you are in Kansas City. Sincerely, Hotel Management
The Area and the Staff the room could of been cleaned better, The bed was comfortable.
Business response:
Thank you for being our guest. Although you liked the comfort of our bed, we regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management
distinctly average in all areas - staff friendly enough, room old and uninspiring
Business response:
Thank you for being our guest and sharing your experience. Although you liked our courteous associates and had an overall satisfactory stay, we are sorry you were not happy with the condition of our facilities. Your feedback will be discussed with the appropriate individuals when we plan for renovation. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
There were not cups in the room. No extra towels were delivered when staying more than one day. And no one at the desk to ask for additional towels
Business response:
We appreciate your review. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We also regret the disappointment you had w... read more
The front desk person. I advised her that I paid for room in advance. I showed her my receipt she still didn't believe me. It was just a hassle to check in once I was able to finally convince her that was the receipt.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.