Extended Stay America - Kansas City - Overland Park - Nall Ave.

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had while you were here. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America, we appreciate your business! It’s good to know you were impressed with our associates and had a pleasant stay. Your feedback regarding the odor issue has been shared with the appropriate team. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Leonard, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Chris, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are delighted that your stay with us was a great one and liked the comfort of our beds. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Daniel, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was our pleasure accommodating you, and we hope to see you the next ti... read more