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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Caulking in tub had mold and drain had water rust. Room is ok if you plan on staying several nights and cooking in your room. Continental breakfast consisted of packaged muffins and coffee. Ok room for the money.
Business response:
Thank you for posting your review. We are glad to know you liked your guestroom and you found us to be a good value. However, we are sorry for the housekeeping issues you had in your bathroom. We have shared your feedback with our team to be more diligent going forward. We hope to welcome you again soon. Sincerely, Hotel Management
Umm, okay Microwave was dirty and the whole floor I stayed on smelled like old chinese food, including my room. I stayed one night and got in late sobit served its purpose.
Business response:
Brooke, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Nice place. Nice place to stay. Handy location for what we had to do. Very friendly staff. Cleanliness around coffee bar could use some attention
Business response:
Crystal, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Hairy soap left in the shower from the previous guest. Large rust flakes coming out of the faucets. Bathroom sink obviously not cleaned.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,051 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.