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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hairy soap left in the shower from the previous guest. Large rust flakes coming out of the faucets. Bathroom sink obviously not cleaned.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
It was really good except for when I extended my stay an extra day and the price went up like 40% which was outrageous. Normally I would have just switched hotels but It was a major inconvenience to move
Business response:
Summer, It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. However, we regret you were unhappy with the price charged on the extra day you stayed. Thank you for review is appreciated, and we hope to be your choice in the future as well. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Karen, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Family time Great with no problems
Business response:
Theresa, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Great place! The room was clean & the front desk was very courteous.
Business response:
Laura, thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also the comfort of your well-appointed room which made for the highlight of your stay. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
The price couldn't be beat! The staff was so friendly and available. Our room was clean and spacious.
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-maintained room and that we were able to meet your expectations at a great price. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Great room, location, and service! This was my second stay, and both times the manager has personally checked the room for cleanliness and that everything was working. I asked for extra blankets and pillows and her returned with them < 10 minutes. That's amazing! At other hotels (some that were notably more luxurious) I've waited for an hour or forever with no blanket/pillow.
Business response:
Mary, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 4.1 star rating with 1,230 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.